Job Description
Job Description
Esco Industries Inc in Riverside, CA is looking for one remote call center representative to join our team. We are located on 1755 Iowa Ave, Bldg A.
Our ideal candidate is self-driven, motivated, and hard-working.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
- Sign on bonus
- Medical Insurance
- Paid Training
- 401k
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal / team qualitative and quantitative targets
Qualifications
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
We are looking forward to hearing from you.
Available shifts and compensation : We have available shifts all days of the week. Compensation is $33.00 - $38.00 / hour.
About Esco Industries Inc : Esco Industries Inc is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
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