Job Summary :
- The IT Support Local Lead will play a key role in ensuring the smooth and efficient operation of IT services within our manufacturing plant.
- This position requires a proactive individual who is skilled in troubleshooting, maintaining IT systems, and providing technical support to our teams.
- This individual will work closely with both the Corporate IT department and Local Engineering and Manufacturing staff to address technology needs, implement solutions, and enhance productivity.
Responsibilities :
- Provide first-line support for hardware and software issues encountered by local staff.
- Identify and coordinate with local external resources for support of hardware, and other local needs.
- Maintain and troubleshoot network systems and devices (including printers, computers, servers, and network systems).
- Assist with the installation and configuration of new IT equipment, including servers, network infrastructure, user devices and workstations.
- Collaborate with Corporate IT management to ensure effective local implementation of IT policies and procedures.
- Conduct regular system inspections and performance monitoring to identify potential issues before they escalate.
- Train employees on new technologies and software, ensuring they understand essential IT systems and support processes.
- Assist in the deployment of technology projects, including software updates, system upgrades, and new software installations.
- Maintain documentation for IT processes, user guides, and technical specifications.
Requirements :
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience (equivalent experience requires at least 3 years).
- 2+ years of experience in a technology support role, preferably within a manufacturing or industrial environment.
- Strong understanding of networking concepts, hardware configurations, and software applications.
- Excellent problem-solving abilities and attention to detail.
- Strong communication skills, with the ability to explain technical concepts to non-technical staff.
- Experience with manufacturing systems (e.g., ERP, MRP systems) is a plus.
- Relevant certifications are advantageous.
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