Help Desk Support Representative
Description : Our client is seeking a seeking a level 1 help desk technician for an enterprise environment working with state of the art technology in Ann Arbor, MI!The Help Desk Representative will be located at the client's headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for Domino’s In-Store Operators.
You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.
for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly.
This team handles the "Tech 911" call for all domestic and international issues for retail stores. They are a 24 / 7 call center that utilizes the chat / email / call in functions.
They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.
Skills : help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, ServiceNow, software troubleshooting, hardware troubleshooting, sql queriesTop Skills Details : -2+ years of help desk experience (enterprise help desk experience preferred)-Experience with remote support tools-Software / Hardware Troubleshooting-ServiceNow Ticketing System-Customer Service ExperienceNice to Have : -4 year Bachelor’s Degree or equivalent professional experience-Familiarity with basic networking (reading SQL queries)-Documentation (flow charts)-Presentation skills-Technically Savvy / DrivenExperience Level : Intermediate LevelAbout TEKsystems : We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Description:The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live, Level 1 support. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers...
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