JOB SUMMARY
RESPONSIBILITIES :
- Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
- Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.
II. TYPICAL PHYSICAL DEMANDS :
- Essential : standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm / hand motions
- Frequent : reaching below shoulder level, frequent gripping of an object.
- Occasional : sitting, stooping / bending, twisting body, lifting, pushing / pulling and carrying weight up to 20 pounds, reaching at shoulder level.
- Operates computer, printer, calculator, telephone.
III. TYPICAL WORKING CONDITIONS :
Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS :
A. EDUCATION / CERTIFICATION AND LICENSURE :
High school diploma or equivalent.
B. EXPERIENCE :
- One (1) year customer service experience or clerical experience in a healthcare related setting.
- Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.
- Experience to demonstrate :
o Ability to communicate effectively in English, both verbally and in writing.
o Ability to keep accurate records and do mathematical calculations.
o Knowledge and familiarity with computer applications and automated systems.
o Knowledge of ICD-10 & CPT coding and medical terminology preferred.
- Prior experience with computerized scheduling systems preferred.
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