Team Administrator

Job summary

An exciting opportunity has arisen for a Team Administrator to join the Durham and Darlington Children and Young People's Eating Disorder Service.

If you are motivated, enthusiastic and innovative, have excellent communication skills and are excited by this opportunity to contribute to a therapeutic service for children and Young People then this is the job for you! In return you will receive excellent support, supervision and development opportunities.

We have 2 bases; North End House in Durham and The Acley Centre in Newton Aycliffe - there will be an expectation to work across both sites.

Main duties of the job

We are looking for a skilled individual who has experience working in an administrative role to support the team to achieve and maintain high standards of clinical excellence.

The successful candidate will be required to have a Diploma / NVQ Level 3 in Business Administration or equivalent and key skills in literacy and numeracy level 2 (or willingness to achieve within an agreed timescale)

The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems.

Secretarial / administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.

Paris experience would be an advantage although training will be provided.

The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.

The role mainly includes day to day admin tasks such as organising meetings, answering the phone, attending team huddles, monitoring a shared inbox and minuting of clinical meetings.

Dictation may also be required to support clinical staff.

The successful candidate will be providing admin support to clinical staff, particularly our Medics.

About us

With a starting salary of £24,071 per annum, a generous NHS pension scheme, a fantastic annual leave package (an initial 27 days annual leave plus bank holidays if new to the NHS) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer.

There are many training and development opportunities available, giving you the opportunity for career progression and development into other areas of work should you wish to do so.

Staff recognition is very important to us, we work closely with colleagues from across the Trust to support development, the staff voice and to recognise teams and individuals through our Greatix and Star Award schemes, highlighting the outstanding work being done every day.

We recognise that Administrators and professionals are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users.

The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals.

Ultimately our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

Essential

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
• Key skills / functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above / New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.

Experience

Essential

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively

Desirable

• Experience of supporting / supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

Essential

• Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
• Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and the associated legal and policy requirements.

Desirable

Working knowledge of medical / psychological terminology.

Skills

Essential

• Input data accurately / efficiently.
• Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
• Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
• Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
• Work on own initiative, prioritise work and consistently meet deadlines.
• Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
• Copy type and transcribe accurately from audiotape and / or shorthand, at a minimum speed of 50 wpm

Desirable

• Touch typing
30+ days ago