Lyons Service Company , a premier provider of commercial HVAC service, is looking for a Service Coordinator to join our team in Bowling Green, KY !
As a Service Coordinator you would be responsible for all aspects of coordinating, planning, and scheduling HVAC Service Technicians to scheduled maintenance, emergency service calls, projects, and contracted service work.
Our ideal candidate would have a positive “can-do†attitude, a strong sense of urgency / responsiveness, and the ability to handle working in a fast-paced environment.
They would also have outstanding communication and exceptional organizational skills.
Responsibilities :
- Answer phones and greet all callers courteously, determining their needs, and handling the call appropriately
- Gather required information to schedule a service call : company name, contact name, address, and phone number; equipment / unit information;
requested repair, complaint / failure, and operating conditions at the time the complaint / failure occurred
- Dispatch service technicians and schedule team labor for maintenances, repairs, and projects
- Participate in weekly scheduling meetings with the Project Management Team to coordinate scheduling needs
- Provide additional administrative support as needed
- Demonstrate a positive attitude and a high level of personal credibility and integrity
- Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency
Preferred Education & Experience :
- At least 1 year of experience in scheduling or dispatching in any industry
- At least 1 year of customer service experience
- High school diploma or equivalent
Benefits :
- Competitive Salary
- Medical, Dental, Vision, Disability, and Life Insurance
- 401k with Company Match
- Paid Personal Time Off (PTO)
- Paid Company Holidays
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