Job Description
Job Description
Position Title : Call Center Sales and Service Representative
Report to : Sales Manager
Status : Part-time
Location : Orlando FL
As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers questions while making their experience personable and memorable.
Knowledge, Skills and Abilities :
Enthusiastic personality
Strong sales and customer service skills
Ability to maintain a positive attitude when speaking to customers
Ability to adhere to a schedule, follow policies and procedures of British Swim School
Competent with phone systems and appropriate computer programs
Able to multi-task
Ability to fluently speak more than one language is a plus
Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.
Roles and Responsibilities
Answer calls, manage online chat and respond to emails
Research required information using available resources
Manage and resolve customer issues and complaints
Provide customers with product and service information
Accurately enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Make follow up and outbound calls as needed to follow up on leads
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Qualifications :
Customer service and sales experience
High School education or equivalent
Call Center Sales Representative
Call Center Sales and Service Representative. As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and an...
Call Center Sales Activation Rep - $20 per Hour Plus Incentives
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch, and effectively close sales. Meet required targets and key performance indicators set forth by the business to include calls per day, upsell of new prospects, and product activation. Abili...
Customer Service Sales Representative
As a Call Center Sales Representative, you will be responsible for assisting customers with information about various state benefit programs and motivating them to enroll. State Benefits Center is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Sales Rep...
Call Center Representative English/Spanish speaking
It is a call center environment where they will be taking calls from people looking for a physician because they wanted to get tested or just get registered for the Covid vaccine. Customers can be calling from different states not only FL, however a lot of calls do come from north west and central r...
Call Center Sales Representative
Call Center Sales and Service Representative. As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and an...
Licensed Life and Health Call Center Representative
Licensed Life and Health Call Center Representative. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. Previous call center experience is preferred. MCI organ...
Call Center Sales Activation Rep - $20 per Hour Plus Incentives
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch, and effectively close sales. Meet required targets and key performance indicators set forth by the business to include calls per day, upsell of new prospects, and product activation. Abili...
Inbound Call Center Sales & Service - Hybrid
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!. Premier Service Consultants may be cross trained to address a broad range of customer service call...
Call Center Representative (Mutual Funds, Inbound)
As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. Investor Services Representati...
Licensed Life and Health Call Center Representative
Licensed Life and Health Call Center Representative. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. Previous call center experience is preferred. MCI organ...