Your tasks
Order entry :
oProcess all common activities concerning order administration (entry and logistics to run efficiently)
oCheck open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer
Order processing :
oAdvising customers / suppliers / transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via email / telephone
oMonitor backorder releases : check availability, optionally merge orders, set delivery dates, confirm / release (in SAP).
Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction
oMonitors and resolves order issues and processing errors
oPreparing reports related to customer inquiries, sales trends, customer complaints, delivery / service problems, reasons for product returns, etc.
Complaints :
oAdministrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly
Returns :
oAdministrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date
Your profile
- A minimum of two (2) years of experience in data entry or logistics planning / operations.
- Possess superior task, resource and time management abilities.
- Ability to communicate business-related and general information efficiently in verbal and written formats.
- Excellent math, organizational, and computer skills required (MS Outlook, MS Word, Excel).
- Knowledge of ERP system (SAP)
- Experience with CRM (Microsoft Dynamics)
Benefits
Clear vision and purpose "We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us.
Our purpose "becoming better every day - since 1802" is what inspires us in our daily work. Sustainability and innovation focus We have high sustainability and innovation goals.
Let's work towards a sustainable future together. Excellent learning tools At GF we provide development opportunities for everyone.
We offer global learning tools as well as trainings and specialized courses. Great career opportunities GF as a global acting company provides many opportunities regarding career growth.
We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career. Health care GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.
Paid holidays Paid time off include 12 paid days of company holidays. Sport activities We support the purchase of a fitness membership from the center of your choice with a subsidy.
Work perks discount The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.
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