Your tasks
The Order Management Specialist is accountable for managing customer relationships, through phone and email communication, while maintaining a professional attitude.
Must be able to multi-task and work in a fast-paced environment. The Order Management Specialist is the main point of contact for processing all customer orders as well as providing information updates as necessary.
Your profile
Order entry :
- Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders)
- Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer
Order processing :
- Advising customers / suppliers / transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via email / telephone
- Monitor backorder releases : check availability, optionally merge orders, set delivery dates, confirm / release (in SAP).
Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
- Monitors and resolves order issues and processing errors
- Preparing reports related to customer inquiries, sales trends, customer complaints, delivery / service problems, reasons for product returns, etc.
Complaints :
Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly
Returns :
- Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date
Order Management Specialist (Shawnee, OK)
The Order Management Specialist is the main point of contact for processing all customer orders as well as providing information updates as necessary. The Order Management Specialist is accountable for managing customer relationships, through phone and email communication, while maintaining a profes...
Order Management Specialist (Shawnee, OK)
Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Process all common activities concerning order administration (entry and logistics to run efficiently). Check open orders, and availability of articles, ensure customer notes are ta...
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