Pharmacy Operations Manager (Retail)

General Summary of Position

Come grow with us! We are recruiting for a Pharmacy Operations Manager to help support and oversee our retail pharmacy locations.

The majority of the time will be spent in the Baltimore area, but candidates must have flexibility to also travel locally throughout Maryland and DC as needed.

Ideal candidates will have pharmacy experience.

Responsible for managing the day-to-day operations of multiple Pharmacies with specific focus in the areas of associate engagement, patient experience, and volume growth.

Ensures the optimum performance of assigned MedStar Pharmacy teams through effective hiring, coaching, mentoring, and managing.

Works in coordination with the Management Team to achieve companywide resource efficiencies, alignment of priorities, and achievement of established goals.

Primary Duties and Responsibilities

• Adheres to regulatory guidelines in patient care, administration, human resources, and billing. Oversees regulations associated with the Board of Pharmacy, Department of Health, HIPAA, OSHA, EEOC, FMLA and all other state and federal regulatory agencies.
• Assists with the creation of operational policies and procedures as they relate to the provision, improvement, and standardization of pharmacy services across the Pharmacy chain.

Provides ongoing training as new policies or procedures are implemented or updates are made and monitors for compliance.

• Determines cost effective equipment, supply, and service alternatives, coordinates with the hospitals for consistency of vendors, obtains quotes, and makes recommendations for purchases as needed.
• Promotes high levels of associate engagement through associate recognition programs, fostering a strong sense of team, encouraging wellness activities, and investing in associate development.
• Establishes and communicates the site staffing schedule with adequate advance notice for employees. Consistently modifies staffing levels to assure that the site is patient responsive but fiscally responsible.

Adjusts staffing in accordance with fluctuating volume or associate callouts or absences.

• Provides oversight of daily pharmacy operations, directs workflow patterns, ensures daily responsibilities are carried out by assigned staff, monitors, and manages productivity, maintain appropriate and adequate inventory, and resolves issues requiring management intervention.
• Responsible for the selection, onboarding, training, supervision, and integration with the team for new associates, ensuring successful completion of 90-day probationary periods.

Minimum Qualifications

Education

Bachelor's degree required

Experience

• 5-7 years management experience in a health care setting required
• 2 years of multi-site management experience preferred
• Pharmacy experience strongly preferred

Knowledge, Skills, and Abilities

• Effective verbal and written communication, problem-solving, and independent judgment skills required.
• Ability to work independently and part of a team.
• Advanced computer skills and supervisor experience required.
• Must be proficient in Microsoft Office.

This position has a hiring range of $80,995 - $144,102