Center Associate | Graphic Designer

Center Associate Graphic Designer delivers world-class customer service and design-to-print products to all retail customers - including business owners, corporate professionals, and busy families.

This entry-level graphic design position offers a unique opportunity to build turn-key skills. Centers associates learn how to promote, define, cost, create, produce and supply design and final print work.

As opposed to a full-time graphic design position, this job requires a complete approach from idea creation through production to finished product.

You must make what you design and design what the customer requires.

The UPS Store provides a variety of services - shipping, returning, package handling, shredding, notarizing, packing, faxing and a variety of mailing tasks.

Graphic design is only one small part of a dynamic and fast paced position. If you are looking for a full time graphic design position, this is not the job for you.

It is ideal for people seeking to learn business skills and start to build a portfolio of design work and production expertise.

The ideal candidate has a strong desire to learn, a friendly and genuinely helpful demeanor, and a professional appearance.

He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

RESPONSIBILITIES

Understands and fulfills the needs of walk-in customers and telephone / email inquiries

Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership

Empathizes and manages demanding, impatient, and / or frustrated customers to turn a stressful event into a positive experience

Takes ownership of customers’ returning, packing, shipping, and / or print problems and offers viable solutions

Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

Produces / designs, proofs, and updates materials for print projects using Adobe products

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Prioritizes and optimizes the work load to streamline the production flow

Frequently multi-tasks while maintaining extreme attention to detail and high quality control

Maintains a clean, organized, and safe working environment

May open and / or close the store and perform end-of-day accounting, etc.

Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing / retraining on lesser used services

Performs other duties as assigned

QUALIFICATIONS

One year of customer service experience required (more preferred)

Minimum one year of experience in a print production / graphic design role or a two-year degree in graphic design or a related field

Aptitude to learn commercial printing and cutting equipment

Able to work weekend days as required

Strong computer skills, including Microsoft Office and Adobe Suites

Knowledge and application of printing concepts

Good communication and people skills

Strong analytical and math skills

Highly organized and detail oriented

Good project and time management skills

Able to work and complete tasks independently in a quick turn environment

Able to work collaboratively

High energy level

Prompt, reliable, and responsible

Able to lift 40+ pounds