Timberland: Store Manager - Mall of America

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience.

Your primary responsibilities as the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brand’s purpose and values.

Additionally, you are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed.

Timberland, a VF Company

Founded in 1973, Timberland® is a global outdoor lifestyle brand based in Stratham, New Hampshire, with international headquarters in Switzerland and Hong Kong.

Best known for its original yellow boot designed for the harsh elements of New England, Timberland today offers a full range of footwear, apparel and accessories for people who value purposeful style and share the brand’s passion for enjoying - and protecting - nature.

At the heart of the Timberland brand is the core belief that a greener future is a better future. This comes to life through a decades-long commitment to make products responsibly, protect the outdoors, and strengthen communities around the world.

By joining Timberland, you will serve as a purpose-led, performance driven, brand ambassador. You will build productive relationships by providing products to adventurous doers allowing them to step outside and move the world forward.

You will also have the opportunity, tools, and environment to more explore the world around you and make meaningful, lasting connections.

How You Will Make a Difference :

• Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets
• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
• Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company / store policies and procedures are followed.
• Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support / participate in community initiatives outside the four walls of the store.
• Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
• Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
• Maintain store inventory through proper shipping and receiving procedures.
• Select, hire and develop a high performing team
• Build an active talent community and network
• Responsible for development of staff :

o Actively communicate and maintain succession plans for staff

o Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.

Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.

Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.

Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring Required

• 3+ years of multi-unit leadership or store management experience
• People and performance management experience
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Demonstrated ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team
• Ability to plan and drive results while balancing shifting priorities
• Excellent verbal and written communication skills
• Ability to build, lead and manage a high performing team
• Excellent decision making ability in a fast-paced environment
• Able to meet performance expectations
• Detail orientated and excellent organization skills
• Proficient computer skills including word processing, spreadsheets, and software programs
• Proven ability in leading the delivery of a high level of customer service in a retail environment

Preferred

• Associate Degree (AA) or equivalent from two-year college or technical school
• Experience in a specialty retail environment, retail footwear / apparel industry experience

Physical

• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed
• Travel (less than 10% of time)

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s In It for You