A company is looking for a Senior Manager, Customer Support to lead a team in delivering a consistent customer experience.
Key Responsibilities : Lead a team of Supervisors and front-line agents across multiple customer support channelsAct as a communication bridge between the business and customers, sharing insights and informationOptimize production and quality by utilizing analytics and creating positive changes for agents and customersRequired Qualifications : 10+ years of experience in a high-growth customer support environment, including management of managersExperience in a remote work environment with a team of 100+Healthcare industry experience is a plusAbility to thrive in a changing and ambiguous environmentProven track record of leading teams through rapid growth and change
Senior Manager Customer Support
Key Responsibilities:Lead a team of Supervisors and front-line agents across multiple customer support channelsAct as a communication bridge between the business and customers, sharing insights and informationOptimize production and quality by utilizing analytics and creating positive changes for ag...
Operations Support Alternate Distribution - Senior Manager
You will be responsible for providing ongoing business process support and expertise to our Alternate Distribution strategy. This role will include supporting future National Retail expansions, step van operations, event coordination, and store build execution. This role will support executive-level...
Senior Customer Support Engineer
Customer Support Engineer to ensure the stability and efficient operation of customer information systems. ...
Senior Product Manager - Customer Experience - Remote
Customer Focus: Building strong customer relationships and delivering customer-centric solutions. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. Product Manager is responsible for assessing market need...
Senior Manager Platform Support
A company is looking for a Senior Manager, Platform Support to lead and manage their platform support team. ...
Senior Customer Support Engineer
APTEAN JOB TITLE: Senior Customer Support Engineer. SI mapper Editor, GXS AI Mapper TooI, BIZ mapper Tool, BIZ manager, Trade Grid Administration and Shared message Gateway. Excellent experience in map development and production support including map changes and translation error. ...
Senior Manager, Genesis Customer Experience (Southern Region)
The Senior Manager, Genesis Customer Experience is responsible for overseeing & managing all regional Customer Experience (CX) activities within the designated Genesis Region. Support the Regional General Manager with the Governance process (OCM/PRM). In conjunction with the Regional Marketing M...
Senior Customer Support Engineer - EDI
APTEAN JOB TITLE: Senior Customer Support. Conduct thorough testing of our software and how it communicates with its Customers and Vendors from A to Z to ensure our clients can get approval from their customers and vendors to go live on our software. You will be responsible for setting up, training,...
Consumer Product Marketing Manager
A company is looking for a Consumer Product Marketing Manager, Go-to-Market. ...
National Account Manager
QuestMark Flooring is currently hiring for an experienced National Account Manager in our Southeast region!. Responsible for account development and territory development through existing account follow up, cold calling/ prospecting, telemarketing lead follow up, target marketing and business develo...