CRM Sales Product Representative

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people.

More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Learn more about what makes us different and how you can thrive as a CRM Sales Product Representative at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities.

With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As our CRM Sales Product Representative on the National Sales Operations Team, you’ll be responsible for knowing our CRM platform from the perspective of both an individual salesperson and a sales leader, inside and out.

You will help make and implement decisions pertaining to enhancements and updates to the CRM, ensuring the needs of MMA’s sales teams are continuously met.

In addition, this role will :

Help develop and refine the vision and strategy for MMA’s CRM, working closely with stakeholders to understand their needs and business goals, and translate them into a clear product vision to guide the development team

Prioritize product features and enhancements for the IT / Development Team, working collaboratively with cross-functional teams

Develop and maintain business process documentation to support why CRM enhancements should be implemented, as well as how those changes benefit and impact the sales organization

Leads user acceptance testing to validate that implemented functionality meets the needs of our sales organization and is aligned with the product vision

Collaborates with technical CRM team to develop stakeholder communication and training, ensuring MMA’s sales teams are well-informed about the product’s status, upcoming features and changes

Support other miscellaneous project and initiatives related to the CRM

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

Knowledge of sales process from the lens of a salesperson

Ability to manage multiple projects and associated tasks at any given time

Strong organization skills with demonstrated ability to manage towards timelines

Articulate written and verbal communication, including the ability to help end users understand complicated technology processes through various channels (i.

e. trainings, videos, documentation, etc.)

General understanding of Salesforce or equivalent Customer Relationship Management (CRM) platform

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work

Charitable contribution match programs

Stock purchase opportunities