Epic Product Strategist

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders.

Our earliest roots are in U.S. healthcare perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands.

As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Do you have the following skills, experience and drive to succeed in this role Find out below.

Mission

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs. Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty.

Values

• Energize the customer relationship : Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me : Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning : Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate : We challenge the status quo with creativity and innovation as our true north.
• Better together : We check our egos at the door. We work together, so we win together.

Job Description

As the Electronic Health Record (HER) Technical Product Strategist, you will play a pivotal role in shaping the future of our EHR product portfolio.

You will be responsible for developing and executing a comprehensive product strategy that integrates our diverse set of products into third-party EHR systems.

Your strategic vision, industry knowledge, collaboration with EHR partners, and cross-functional leadership with product and development organizations will enable seamless integration of Human Experience (HX) insights into EHRs.

As a leader and champion of innovation, you will be at the forefront of improving the Human Experience of healthcare.

Duties and Responsibilities

• Strategic Planning : Develop and articulate a clear and compelling product strategy for our EHR offerings, considering market trends, customer feedback, partner EHR interests, companywide planned and existing product offerings and roadmaps, and business objectives.
• Product Roadmap : Create a comprehensive EHR integration roadmap that aligns with the strategic vision, prioritizes feature development, and ensures timely delivery.

Cohesively connect EHR integration roadmap with organization wide product and technical roadmaps, and with EHR existing and planned capabilities,

Product Lifecycle : Translate EHR integration roadmap into requirements and user stories for product organization to understand problems and desired outcomes.

Coordinate with product organization to align EHR integration product roadmap into quarterly product roadmaps and lifecycle execution.

• Market Research : Stay current with industry trends, competitive analysis, and emerging technologies to identify opportunities for product enhancements and innovation.
• Cross-Functional Leadership : Collaborate with EHR partner development leads and internal cross-functional teams, including product management, engineering, design, and sales, to ensure alignment with the product strategy and effective execution.
• Customer and Partner Engagement : Engage with customers and EHR partners, gather feedback, and incorporate user insights into the product development process to enhance user experience and satisfaction.
• Integration and Technical Expertise : Understand the wide-ranging technical and application complexities of integrating diverse products into third-party EHR systems, ensuring a seamless and user-friendly experience for healthcare providers.
• Financial Analysis : Monitor product performance, conduct cost-benefit analyses, and make data-driven decisions to optimize product investments.
• Oversight : Provide cross-functional oversight for EHR integration product development initiatives, including pilot projects, product enhancements, and new product development.

Qualifications

• Progressively responsible experience (3+ years) in healthcare technical product management or product strategy, with a focus on EHR solutions.
• Minimum 3 years of Epic technical experience such as application support, development, infrastructure, or interfaces. End user and champion experience do not fulfill this requirement.
• History of bringing new innovative products to an EHR market.
• Strong knowledge of the healthcare industry, including EHR systems, especially Epic, and interoperability standards.
• Self-starter with an action bias and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically.
• Demonstrated proficiency in understanding and communicating technical concepts, including analyzing trade-offs of work effort, scalability, and extensibility.
• Expertise in handling inter-dependent relationships by reconciling competing interests, including distinguishing between wants and needs, aligning needs with user requirements, and strategically harmonizing customer and third-party EHR goals with our company's objectives to chart a successful path.
• Demonstrated ability to inspire and lead cross-functional teams, fostering a sense of ownership, initiative, accountability, and shared vision, even in the absence of formal managerial authority.

Education

Bachelor’s Degree, in a related field required.

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce.

We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $130,000to $160,000. It is not typical for offers to be made at or near the top of the range.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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