Customer Success Associate

A company is looking for a Customer Success Associate to support and enhance customer relationships.

Key Responsibilities

Assist customers through live chat, email, and internal workflows using Intercom and other tools

Handle transactional conversations, including account updates and billing-related questions

Collaborate with the Customer Support team and manage assigned Intercom queues for timely responses

Required Qualifications

2+ years in a customer-facing support or administrative role, preferably in tech, SaaS, or self-care industry

Ability to quickly learn new systems and navigate tools like Intercom and Salesforce

Strong organizational skills and appreciation for structured processes

Eager to learn and grow into more strategic customer success roles

Enjoys working collaboratively with cross-functional teams