Regulation E & Chargeback Specialist

Job Description

Job Description

Salary : What Is MyBambu?

MyBambu is a fast-growing fintech platform focused on serving the U.S.LATAM community with simple, mobile-first financial solutions. We offer digital accounts, debit cards, cash load / withdrawal, domestic and cross-border payments, and financial tools designed for newcomers and underbanked populations. With an emphasis on innovation, compliance, and execution, MyBambu is scaling rapidly and needs strong operational leadership to drive our technology roadmap.

Job Summary :

We are seeking a Regulation E & Chargeback Specialist to serve as a subject matter expert (SME) on electronic funds transfer (EFT) disputes, Reg E compliance, and chargeback case management. This role is critical in ensuring compliance with Regulation E while minimizing financial exposure and maintaining excellent customer experiences.

The ideal candidate will have a deep understanding of Reg E, ACH / debit card dispute processes, and sponsor bank compliance requirements.

Duties / Responsibilities :

Reg E Dispute Handling

• Investigate, document, and resolve Regulation E disputes within mandated timelines.
• Review customer claims, supporting evidence, and transaction logs to make accurate determinations.
• Ensure compliance with all EFTA / Reg E notification, provisional credit, and reporting requirements.

Chargeback Case Management

Compliance & Risk

Process Improvement & Training

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Must be able to lift up to 15 pounds at times.