QUALITY ENGINEER - CUSTOMER SUPPORT

QUALITY ENGINEER - CUSTOMER SUPPORT - JACKSONVILLE,FLPurpose of Position

The top priorities of this position to be the primary point of contact for the Customer and Commercial Teams about quality-related issues.

Collect root cause analysis data and provide corrective feedback due to quality issues. Please note that this position will be 100% in office, no remote work.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Essential Functions :

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility.
• Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues.
• Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine the nature and scope of the problem that the customer is experiencing.
• Initiate containment of stock at all locations and prevent further nonconforming production.
• Investigate the fault and extent of potential recall.
• Examine defective parts for conformance to engineering design drawings or specifications.
• Identify anomalies on engineering drawings back to the design function.
• Maintain records to oversee the recording of information by others to ensure engineering drawings and documents are current and that engineering-related production problems and resolutions are documented.
• Feedback to the company what the issues are.
• Evaluate findings to formulate corrective action plans and coordinate implementation.
• Control clean cut-offs throughout and ensure containment is managed while ongoing corrective actions are implemented.
• Organize any re-work of finished goods that may be necessary.
• Report into the customer what the root causes were to quality issues, the containment measures, and corrective actions taken to ensure resolution.
• Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities.
• Assist with training of quality awareness.
• Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system.
• Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first-off sample approvals.
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen.
• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views.
• Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators.
• Keep up with current and developing manufacturing and engineering trends that concern the customer’s product.
• Undertake special projects as required.
• Contribute to continuous improvement activities.
• Quality control of work by appropriate reviews.
• Support and lead process improvement activities.
• Write reports and present progress at project meetings and to clients.
• Plan projects or subtasks so they may be tracked and presented.
• Undertake continuous training and development.
• Perform root cause analysis and resolve problems.
• Provide advice and guidance to management teams as required.
• Provide support to all internal departments to maintain and improve product quality.
• Communicate efficiently throughout the shop floor and with IEM and customer’s management.
• Liaise and communicate with other departments, customers, and other service providers.
• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements.
• Attend various meetings and action / communicate instructions.
• Develop quality relationships with the customer.

Education & Experience :

• Relevant Business / Commercial or Manufacturing / Engineering degree preferred.
• Minimum of 5 years of experience in Quality Assurance.
• Demonstrated experience of 3 to 5 years+ in engaging with customers and suppliers.
• Previous experience in a manufacturing environment.
• Ability to work independently with minimal supervision.
• Proficient in 8D, CARs, and quality systems.
• Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA.
• Familiarity with ISO9001.
• Understanding of engineering drawings and manufacturing processes.
• Adaptability to diverse and dynamic environments.
• Strong planning and prioritization skills.
• Effective communication, negotiation, and presentation abilities.
• Proficient problem-solving skills.
• Understanding of Health and Safety practices.
• Team player with analytical skills.
• Awareness of cost and financial impacts.
• Commercial and financial awareness is advantageous.
• Understanding of customer expectations and impact of quality failure / cost.
• Attention to detail, great attendance and professionalism.
• Vision : Long periods of close work on computer screen.
• Mental Demands : Interpret, analyze, research, and handle multiple tasks simultaneously.
• Environment : Climate controlled office space.

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