Job Description
About the Role
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed.
Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors.
Analyze and follow up on sales, and create plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
Establish & analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Manage your department in a cost-efficient way
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
Ensure all admin routines for both people and operations are handled in a correct way
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Team & Development
Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
Complete performance evaluations and succession planning to support business & team needs
Retain and share your knowledge and skills with your team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Give & receive feedback with your colleagues to learn, develop & support each other
Responsible for the teams planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire daily, weekly meetings, etc
Ensure all procedures, routines, and legal requirements in all areas of the store are followed
Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back of house including stockroom areas
Ensure high fashion quality, visual and commercial product presentation, with good garment care
Secure good stock levels and provide input on allocation to Area team
Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services / tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor / store following guidelines according to global and local strategies & sales market / regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
Responsible for opening & closing of store daily
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