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Help Desk Manager

VirtualVocations
Olympia, Washington, United States
Full-time

A company is looking for a Help Desk Manager with extensive experience in managing help desk teams.Key ResponsibilitiesLead and mentor the help desk team to ensure high performance and efficiencyDevelop and implement help desk policies, procedures, and key performance indicatorsOversee the resolution of technical issues related to Microsoft 365 and manage hardware / software troubleshootingRequired QualificationsAt least five years of experience in a help desk lead positionProven track record in improving help desk operationsDeep knowledge of ITIL framework and best practicesProficiency in Microsoft Windows environment support and administrationStrong familiarity with Microsoft 365 environment support and administration

15 hours ago
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