Network Engineer, Partner Experience

Job Description

Job Description

Mereo Networks deploys fiber-based broadband networks and provides video content services and data communications integration to targeted real estate developers across the country.

We are looking for talented, passionate individuals to join our awesome team! Our culture is collaborative in nature, and we believe that individuals can make a difference and together we can make an impact! We offer a competitive compensation and benefits package including medical, dental, vision, life, paid time off, company holidays and a 40K plan with a company match.

If you are interested in joining our dynamic, growing company, we want to hear from you!

The Network Engineer, Partner Experience will provide IT technical support with a variety of IT components, will interact with the company’s customers by addressing inquiries and resolving issues of technical matters.

This position will consist of providing excellent phone-based customer service assisting with issues on technical service, troubleshooting, account platforms, and installations

Duties / Responsibilities :

• Outage network down support and troubleshooting.
• Configuring, and supporting network equipment including routers, proxy servers, switches, WAN controllers, DNS and DHCP.
• Network management : Responsible for monitoring the systems.
• Customer technical support escalations.
• Takes escalated inbound support calls and emails from customers regarding issues with their internet services and accounts.
• Maximizes performance by troubleshooting network problems, outages.
• Collaborates with network architects on network optimization.
• Participate in the Engineering On-Call rotation.
• Voice communications support (Tier 1, Tier 2, and Engineering Support).
• Network documentation.
• Site Surveys / Site Repair Visits (travel may be required). Working with various low volt systems.
• Participation in ongoing training and upskilling for T2 and T1 team members
• Participation in ongoing best practice documentation
• Other tasks as assigned by Support Director

Required Skills / Abilities :

• Excellent interpersonal skills. Ability to work well with all team members in the organization, customers and vendors.
• Excellent time management skills with a proven ability to meet deadlines.
• Flexibility and adaptability are critical in a fast-paced environment.
• Strong understanding of TCP / IP and VLANS.
• Basic understanding of low volt systems.
• Eager to learn and support new technologies.
• Excellent communication skills including active listening.

Education and Experience :

• High school diploma required.
• Bachelor’s degree and / or technical networking certification preferred.
• Minimum 3 years networking experience.

Physical Requirements :

• Computer work
• Communications rack equipment installation
• Ability to conduct site visits in the field.
• Ability to conduct in person field support when needed.
• Ability to lift 20 pounds.
1 day ago