Client Implementation Coordinator

Client Implementation Coordinator - San Antonio, TX

Due to our continuing and steady growth, we are seeking a Client Implementation Coordinator for our Implementation department.

As a Client Implementation Coordinator, you will service some of FCE’s largest and most complex clients under the guidance of a seasoned Account Executive.

Essential Responsibilities :

• Partner with assigned Account Executives and liaison between FCE and client
• Oversee plan implementation process / workflow within key departments, communicating timelines, internal and external due dates, and expectations
• Understand and communicate the products and services sold to the client and internal departments
• Understand and communicate service level agreements / expectations to the client and internal departments
• Understand the role each FCE department and the trustee plays in the successful administration of a benefit plan
• Develop and maintain business relationships with existing clients, C-level executives, and HR Personnel, carriers and vendors
• Employ client retention strategies that foster client satisfaction and loyalty
• Work effectively with internal departments to support client goals and initiatives
• Identify plan performance problems and / or service issues, and resource the departments and stakeholders necessary to rectify;

work with Operations department to fix root-cause issues

• Stay abreast of industry standards, legislation, insurance product changes, and ongoing trends
• Strategize with Account Executive and Sales for annual benefit renewals; work with marketing department to develop and facilitate open enrollment employee communication campaigns
• Monitor clients’ fringe contribution reporting activity to ensure compliance

Requirements :

• A minimum of five (5) years’ experience in benefits administration / consulting or insurance industry on the carrier side.
• Enthusiastic self-starter who can work independently and self-motivate
• Exceptional organizational skills, with attention to detail
• Excellent interpersonal, written, and verbal communication skills.
• Strong computer skills and proficiency in Microsoft Office applications

Desired experience :

• A background that includes legal compliance, benefit administration, and labor / employee relations is strongly preferred
• Current Life and Accident / Health License is strongly preferred
• Brokerage experience is highly desirable

Education :

Bachelor’s Degree in Business Management, Business Administration, Human Resources, or combination of equivalent education / experience.

Benefits Offered :

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities.

For this reason, we offer a comprehensive benefits plan including the following :

• Competitive overall compensation package
• Career enhancement and growth opportunities
• 401(k) match up to 50% contribution
• Medical, dental, and vision coverage
• Life / AD&D insurance
• Accident / critical illness insurance
• FSA and HSA accounts
• Competitive paid time off
• Professional development / tuition funds
• Continuing education and career certification
• Company funded Lifestyle Spending Account
• Employee engagement activities
• Service recognition compensation
• Work / life resources

FCE is an equal opportunity employer.