Collections Professional

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Who We're Looking For :

Collections Specialists utilize strong communication and negotiation skills to resolve delinquent customer balances. They represent the company with a high standard of professionalismtopositively impact the Customer Experience.We are looking for individuals that are able to use conflict management and problem-solving skills to find a solution that benefits our customers and our company.

Essential Functions / Responsibilities :

• Process and update customer payment methods.
• Reinstate customer accounts that have been disconnected due to non-payment.
• Assist customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance.
• Build and maintain a positive customer relationship in every interaction - manage all customer issues and escalations within the outlined scope.
• Engage with fellow employees to successfully identify problem areas and resolve urgent needs.

What will make you successful :

Minimum Requirements :

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.