Patient Care Navigator

Job Description

Job Description

As a Patient Care Navigator , you are a forward thinker and compassionate care advocate. Youll guide patients through a care journey that ensures a great experience and the best-individualized outcomes for their health.

As part of this team, youll coordinate with the doctor, anticipate needs, and help patients make decisions that support their well-being.

You'll be part of a team where every patient and team member feels valued, supported, and successful, embracing holistic and natural approaches to care, balanced with modern medicine when needed.

As this organization expands, there could be a promotional career path.

This is a full-time, onsite role in Carmel, Indiana.

What you'll do :

Patient Care and Client Support :

• Serve as patients' primary point of contact, guiding them through their healthcare journey
• Work with clients to help them in their decision-making process for potential services
• Educate clients on all the services we offer to increase their wellness journey
• Conduct pre-appointment calls to gather patient information and set expectations
• Follow up with patients post-appointment to ensure they understand their treatment plans
• Explain the value of our practice's services to potential patients and address their concerns
• Provide information and recommendations to help patients make informed decisions about their care

Administrative and Team Coordination :

• Manage patient records and ensure all necessary documentation is obtained
• Coordinate with our offshore team members to handle administrative tasks
• Assist with various office tasks as needed, demonstrating a team-oriented attitude
• Collaborate with the medical assistant and other team members

What's in it for you :

• Opportunities for growth and advancement within our practice
• A supportive and collaborative work environment
• Making a difference in people's lives

Experience and Skills Needed :

• Friendly, outgoing, and passionate about customer experience
• You enjoy asking for business in a non-salesy manner, meaning you make recommendations that are best for the customer / patient, you help them come to their own conclusions by asking questions, and by doing so you naturally upsell and cross-sell by doing.

Ultimately, you help the practice continually have loyal customers, patients, and referrals.

• Relevant experience in a customer service or customer-facing role
• Highly organized with the ability to manage and prioritize multiple tasks
• Proficient with technology, including phones, texting, and computers
• Use of project management software, like Asana or Monday.com is helpful. This practice uses Asana
• Valuable experience in a healthcare setting or knowledge of medical terminology is helpful
• Experience with electronic health records (EHRs) and project management software, would be beneficial

About Us :

This Pain and Wellness Solutions Practice delivers hope and confidence to patients who suffer from frustrating chronic pain that is difficult to solve.

The practice embraces holistic and natural approaches, balanced with modern medicine when needed, to provide comprehensive care.

The doctor and staff draw from medical schools of thought throughout the world to solve health issues that other medical practices cant.

They are knowledgeable, compassionate, creative, and empathetic, and are committed to delivering an excellent patient experience by doing the right thing for the patient every time.