A company is looking for a Senior Director of Customer Success with experience in a SaaS environment.Key ResponsibilitiesRepresent the Voice of the Customer and optimize internal processes for efficiencyLead multiple teams focused on customer retention, growth, and digital transformation initiativesAnalyze data to drive KPIs and collaborate with cross-functional teams on customer needsRequired Qualifications8+ years of experience in Customer Success, Account Management, Operations, or Business Development in a SaaS environment4+ years of direct leadership experienceProven understanding of Customer Success concepts and execution strategiesExperience in building post-sale operations for small and large enterprise customersExperience with leading technical and contract migrations is strongly encouraged
Senior Director of Customer Contracts
A company is looking for a Senior Director of Customer Contracts to manage complex customer contracts and RFPs. ...
Senior Director of Quality
Minimum of 7 years of experience working in an FDA-regulated environment, minimum of 5 years of management experience. The Senior Director of Quality is responsible for overseeing all site-specific Quality activities and compliance with cGMP requirements in a 503B outsourcing facility. Collaborative...
Senior Customer Success Representative
A company is looking for a Senior Customer Success Representative to manage customer support and engagement. ...
Sr. Director of Customer Strategy & Solutions
Lead the development, commercialization, and/or implementation of an integrated customer strategic plan with a specific focus on attracting and retaining business and/or residential customers, improving our customer experience and increasing customer choice. Overall Customer Strategy – lead a team t...
Director of Customer Success Enablement
A company is looking for a Director of Customer Success Enablement to develop and drive programs that enhance customer experience and support retention and expansion goals. ...
Director of Social Services
Directs the overall operation of the Social Services Department in accordance with current federal, state, and local standards, guidelines and regulations and Company policies and procedures to assist each resident and family adjust to placement, illness, and plan of care to attain the highest pract...
Senior Director of Sales (EGYM Wellpass) [#1212]
You have a consistent track record of building successful teams and leading them to success. You will build up a Team of Business Development Representatives who are able to win key partnerships with gym and sports facilities for the EGYM Wellpass offering. You will be part of a modern company cultu...
Director of Nursing - Assisted Living - RN or exp'd LPN
Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityAbout the Director of Nursing PositionAs Director of Nursing at Brookdale, you will utilize your leadership qualities to inspire, lead and manage the overall operation of the clinical team to provide the highest quality o...
Director, Enterprise Customer Success (Midwest)
As the Director of Customer Success in the Midwest Region, you'll foster strong relationships with key clients, guiding them from launch through ongoing support. Team of Enterprise CSMs in North America, dozens of Contentsquare's largest Enterprise customers in one of our largest regions. You'll lea...
Senior Director of Investor Relations
A minimum of 7 years of relevant experience in fundraising and investment development, with a proven track record of securing funding from major financial institutions, family offices, and HNW investors. Macdonald and Company are proud to be exclusively retained by our client, a prominent commercial...