Operations Manager 1 (Electronic Security and Fire Alarm & Life Safety)

What you'll do with "Our Training and Your Experience"

Responsible for managing, overseeing, and coordinating all branch operations activities for both service and installation business.

This includes operations planning, assessing potential business, reviewing proposals, and managing bookings. Also responsible for coaching, counseling, and training the operations team to enhance their skills, as well as ensuring customer satisfaction for all accounts.

Additionally, responsible for executing contracts, including cost estimation, review, supervision of labor and subcontractors, and planning and scheduling.

Also accountable for managing individual performance and development of assigned resources, including subcontractors.

Further responsibilities include meeting Branch Day Sales Outstanding (DSO) goals and financial goals, attending Contract Status Report meetings, and assisting the team in maintaining healthy Operational KPI metrics.

Oversees all aspects of job management, such as projected costs / cost control, subcontracts, Certificates of Insurance, manpower planning, material procurement, material handling, and collections.

Maintains regular communication with customers about project schedules, change proposals, and seeks to improve customer satisfaction continually.

Reviews booking packages, assigns Project Teams and participates in Project Turnover and Service Turnover meetings. Actively communicates with customers to improve satisfaction and resolve any issues that may arise.

Contribute to developing and implementing operations strategies to enhance installation and service delivery and add value to customers in a cost-effective manner.

Utilizes financial systems to review actual vs. estimated contract costs and provide timely and accurate financial reports.

Supervises colleagues (Service Coordinators, Project Managers, Specialists) to maintain morale, skills proficiency, and productivity.

Manages recruitment and hiring as required, and provides mentoring, coaching, and direction to team members. May oversee the subcontractor selection process.

Performs other duties and responsibilities as requested or required.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com / careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Operations Manager.

Who We Are

With 22-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll Need

• Advanced oral and written communication skills are required, as is the need for effective Operations Management skills, and the ability to manage and respond to behavioral and cultural change.
• Advanced coaching, mentoring, and staff development skills; solid leadership orientation.
• Extremely adaptable - responds effectively to changes in situation or information; ability to influence others and build consensus.
• Excellent analytical skills necessary to resolve problems and look for solutions.
• Strong skills in troubleshooting and handling complex or multiple jobs.
• Advanced financial analytical skills including cost control.
• Expert ability to facilitate a collaborative working environment for customers and team members.
• Excellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skills.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues :

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements :

Education : College degree, trade school or equivalent experience

• Technical diploma and / or equivalent trade experience preferred
• Diploma or Bachelor degree in Management desirable

Minimum Experience : 3+ years of Business / People Management

• 5 years in Financial Management, Sales Management, Operations / Project Management
• Business / Market knowledge of one or both Electronic Security and / or Fire Alarm & Life Safety

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)