Ocean Traffic Coordinator
Advance Customs Brokers, a Customs House Broker, offers cargo clearance through U.S. ports of entry and delivery of cargo among its various importer services.
Our company works exclusively with perishable cargo (frozen and fresh fruits and vegetables). Ocean traffic coordinators are responsible to continuously follow up with government agencies and carriers such that you are in constant communication with our clients regarding the status of product clearance and ensuring timely receipt of those products to their final destination.
To be effective in this role you are someone who is honest, dependable, organized and responsible. You are a detail oriented problem solver, who does whatever it takes with 100% committed to our clients.
Responsibilities :
- Vessel tracking on Carrier websites and by phone.
- Confirm Government inspection times with the carriers and notify customer accordingly.
- Checking for Government agency releases utilizing specialized website (software).
- Notify the customer in writing if cargo is on hold and maintaining them informed of delays and expected releases.
- Send delivery orders to carriers / truckers several days prior to release to ensure truck power availability.
- Contact carriers / truckers and arrange for delivery of cargo once cargo has cleared Customs.
- Respond to customer inquiries by phone and email.
- Update customer chart as new shipments arrive.
- Coordinate with carriers, USDA and fumigator when insects requiring fumigation are found.
- Review new documentation and send packages to Customs at ports which require hard copies.
- All issues discussed by phone with customer, steamship line or government agency must be followed up by email.
- Pay any charges due for the Inspections (CET, AQI etc.) and Pier Pass for West Coast that are done at the Terminals, CES’s, Lines etc.
- Prepare necessary Government documentation for movement of cargo for fumigation / inspection (transmittal of EAN, COC, PIT).
Required Skills :
- Proficient in Microsoft Office Suite especially Excel.
- 1 year of Import cargo experience is required.
- Ability to manage large amounts of information in an efficient manner. Analytical skills and ability to solve problems.
- Excellent communication skills and telephone etiquette; Bi-lingual (Spanish / English) required.
- Be a self-starter, take ownership of your work and deliver results. Follow-up skills with the ability to go full circle on every task.
Very accurate, detail oriented and highly organized.
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