Call Center Representative

Based in historic Doylestown, The Thompson Organization proudly serves Bucks County, the Greater Philadelphia Area and New Jersey.

Since 1969, The Thompson Organization has been consistently committed to providing outstanding customer service from the moment you walk into our showroom, to fixing your vehicle in our service department.

We are conveniently located at Routes 313 & 611 in Doylestown, and at Route 611 & the PA Turnpike in Willow Grove. Our dealerships include Thompson Toyota, Thompson BMW, Thompson Lexus Doylestown, and Thompson Lexus Willow Grove.

We welcome you to experience The Thompson Difference.

Thompson’s Call Center Representatives create the first impression for our customers. They must have a friendly, helpful voice in order to set the stage for great service! Competitive pay!

Job location in Willow Grove PA

2 week initial training located in Doylestown PA

Responsibilities :

• Handle outbound and incoming service calls and questions
• Set service appointments and follow-up visits using an online scheduling system
• Respond quickly to internet, phone, and live chats
• Alerts customers to vehicle alerts regarding oil life, tire rotations, recalls, routine maintenance, etc.
• Develop strong, positive relationships with service departments in order to create a seamless customer experience

Qualifications :

• Excellent customer service skills
• Outstanding verbal and written communication skills
• Confidence in your ability to be successful
• Ability to listen and think quickly and offer solutions / suggestions to customer needs
• Strong computer and phone skills
• Knowledge of online scheduling systems a plus
• Automotive knowledge a plus but not required

Working for Thompson means you're a part of the family. We have a unique culture where management knows your name and works with you to achieve your career goals.

We offer competitive salaries, top-notch facilities that include toolboxes for our technicians, air-conditioned shops, free uniforms, Saturday team lunches and an extensive benefits package.

At Thompson, we care about your family because you are a part of ours. We organize events like Bring your Child to Work Day and Dorney Park day, where your family can also be involved with the Thompson experience.

We also do an annual tree decorating contest, employee picnics, Denim Day, and sponsor Bucks County's largest 2-day arts festival that happens right here in Doylestown!

Thompson employees could work anywhere but they choose to work here, and that's what makes the difference! So, take a look and see if there's a position right for you to join our family.

Experience the Thompson Difference for yourself!

BENEFITS FOR FULL-TIME EMPLOYEES INCLUDE :

• Blue Cross health plans with $0 deductibles, dental, vision and RX plans
• Paid life insurance Short and long-term disability 401K plan with company match
• Flexible spending accounts for medical and dependent care Paid Employee Assistance Program
• Paid vacation, personal days, and holidays
• Employee and family discounts

The Thompson Organization is an equal opportunity employer and drug-free workplace.