Job Summary
We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings.
Who We Are : LOCATION NAME is committed to providing our customers exceptional service while also giving you opportunities to grow in your career.
When you put your talent toward this industry, you deserve to get just as much as you give.
Benefits :
- Competitive Pay
- Health Insurance
- Life Insurance
- Vision
- Dental
- 401(K)
- Paid Training
- Growth Opportunities
Responsibilities
Promote and seek out opportunities to deliver a top-notch customer experience
Work closely with the BDC Manager and other BDC service personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
Complete phone calls as assigned by the BDC Manager
Act as a member of the BDC team, which includes cross-training for internet lead and incoming / outgoing telephone sales prospecting roles
Stay informed about new products, features, accessories, etc., and their benefits to customers
Attend product and sales training as requested by BDC
Attend service meetings
Maintain a professional appearance
Qualifications
High school diploma or general education degree (GED)
Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
Clean driving record & valid driver’s license
EEO Statement
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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