Programs Manager

Comcast Spectacor oversees the Wells Fargo Center and its major transformation project, the Philadelphia Flyers, the Philadelphia Wings lacrosse team, the Maine Mariners hockey team, the Flyers Training Center, the Seoul Infernos OWL team, and Spectacor Events and Entertainment, a growing live events business that has already brought successful, new events to the Philadelphia area.

Comcast Spectacor is headquartered at the Wells Fargo Center (WFC) in Philadelphia, PA. The WFC, the 4th most highly attended arena nationally and 7th most attended in the world is home to 270+ events per year, including the Philadelphia Flyers, Philadelphia 76ers, Philadelphia Wings, Villanova, concerts, and events.

Comcast Spectacor is a wholly owned subsidiary of Comcast and maintains connected and disconnected networks within the Wells Fargo Center.

Job Summary

Responsible for supervising the entire scope of hockey related activities : leagues, events, learn-to-play, part-time and contract employees.

General responsibilities will include scheduling, supervision of programs and employees and performing various administrative and supervisory activities.

Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

Job Description

Core Responsibilities

• Hockey experience and the ability to ice skate are required.
• Actively recruits new players and teams.
• Maintains registration goals.
• Schedules and supervises part-time and contract employees.
• Acts as liaison between teams and management.
• Oversees recruitment and training of coaches.
• Coordinates and records registration for programs.
• Responsible for supervision of programs.
• Effectively uses management skills to control customer interactions.
• Executes policies and procedures professionally and accurately.
• Communicates all information verbally and in writing to supervisors and subordinates.
• Maintains a clean and safe environment for patrons and staff.
• Responsible for completing all tasks assigned on time.
• Updates player and game statistics nightly.
• Assumes responsibility of taking disciplinary action as necessary while on duty.
• Coordinates with director for scheduling, "Learn to Play" (LTP) and "Learn to Skate" (LTS).
• Performs any other related or similar duty as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to :

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years