Description
The GCAOO QC / QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility.
The incumbent for this position will be part of the newly created AML QC / QA team that is responsible for implementing the QC / QA strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight.
The QC / QA Integrated Quality Solutions (IQS) Administrator role is responsible for maintaining the configurable elements for the centralized quality application, IQS.
Executes various routines in support of the GCAOO QC / QC teams and horizontal lines of business. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.
Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the GCAOO QC / QA program.
Interfaces with auditors, business and support leaders.
Role Responsibilities :
Maintains IQS control capabilities for functional entitlements, end-user field values, and Review Plan (test script) configuration.
Works with QC / QA teams and horizontal LOBs to develop and maintain IQS Review Plans, including the procedural steps for completing the review.
Manages the change control process and approvals for any change to QC / QA IQS Review Plans.
Executes periodic IQS Review Plan content reviews, ensuring test questions are current and up to date.
Supports IQS access management via the ARM process.
Job Requirements :
Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues.
Experience working with QA Teams and Business users.
Experience working with a technology delivery team
Highly effective relationship building and communication skills
Possesses excellent interpersonal skills to work well with managers and senior business leadership
Works well under pressure to meet tight deadlines
Acts quickly on issues and requests associated with business needs using the appropriate escalation path
Desired Qualifications
Experience executing the administration of a quality application such as NICE, Integrated Quality Solutions (IQS), etc.
Experience developing test scripts
Experience supporting end-users as an application SME
Skills :
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Research
Problem Solving
Written Communications
Collaboration
Project Management
Result Orientation
Solution Delivery Process
Stakeholder Management
Attention to Detail
Business Acumen
Financial Management
Influence
Risk Management
Critical Thinking
Analytical Thinking
Data Management
Solution Design
Shift :
1st shift (United States of America)
Hours Per Week :
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