Customer Support Manager at Seronda Network
Are you ready to take your career to the next level? At Seronda Network, we seek passionate and innovative individuals to join our dynamic team.
Location : Denver, CO
Job Type : Full-time (38-40 hours per week)
Salary : $680 to $860 per week
Job Description :
As a Customer Support Manager at Seronda Network, you will lead and oversee the daily operations of the customer support team.
Your role will be crucial in ensuring our customers receive exceptional service.
You will manage a team of support representatives, monitor performance, and implement strategies to improve customer satisfaction and team efficiency.
Responsibilities :
- Lead, train, and mentor the customer support team.
- Develop and implement strategies to enhance customer service experiences.
- Monitor and evaluate team performance to meet or exceed service goals.
- Handle escalated customer issues and ensure timely resolutions.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with other departments to optimize the customer support process.
- Prepare and present performance reports to management.
Qualifications :
- Proven experience in customer service or support management.
- Excellent leadership and team management skills.
- Strong problem-solving abilities and attention to detail.
- Outstanding communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Familiarity with CRM systems and customer support tools is a plus.
Benefits :
- Competitive weekly salary
- Health and dental insurance
- Paid time off and holidays
- Professional development opportunities
- Positive and supportive work environment
Join Seronda Network and lead our customer support team to success!
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