Customer Success Coordinator The Company : DIME ® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages.
As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not one size fits all .
With a slogan of Love the DIME Difference , DIME’s mission is simple : to create luxurious skincare and beauty products that are clean, effective, and approachable.
Position Description : The Customer Success Coordinator assists customers by answering questions, troubleshooting issues, and providing guidance and knowledge about the company’s products.
Duties / Responsibilities : Supports customers via email, live chat, social media platforms, etc. Monitors and responds to customer's questions, comments, and direct messages in a timely manner .
Assists customers in person; processes orders and checks them out. Educates customers on product usage, ingredients, and benefits.
Identifies customer needs and recommends the appropriate products. Creates a high-quality customer service experience with every customer interaction.
Displays creative problem-solving by presenting solutions to customers. Actively contributes to creating a positive team atmosphere by collaborating and maintaining professional relationships.
Represents the company in a positive, professional manner. Completes assigned training on time Other duties as assigned Requirements : Strong customer service skills with a passion for delighting customers and providing above-and-beyond service.
Effective verbal and written communication skills. Excellent time-management and prioritization skills. Ability to work independently and in a team setting.
Ability to resolve complaints and issues with effective solutions and a positive attitude. Ability to learn different software systems used by the company.
Qualifications, Education, and Experience : High school diploma or equivalent. Prior experience in a customer success role (preferred).
Prior experience working with email, Slack, Live Chat Software, and social media is considered an asset. Location : This role is a hybrid role.
Employees work both in our office in Draper, UT and from home. Powered by JazzHR
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