SF Technical Lead

Looking for a Technical Lead to join as a senior member of the digital product team. The lead will enhance the team's large Salesforce (Core, Service Cloud, Marketing Cloud) instance, expand mobile solutions and focus on the quality of integrations (payment gateway, systems of record, identify management).

Key responsibilities

• Act as the primary technical contact for Salesforce and mobile related queries within the organization, liaising with both internal stakeholders and external vendors
• Oversee and drive the design, architecture and implementation of Salesforce Core, Service Cloud and Marketing Cloud to enhance customer experience and agent efficiency
• Collaborate with cross-functional teams to develop and optimize mobile applications for iOS and / or Android with Salesforce, enhancing functionality across both digital channels
• Lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing
• Roadmap and evangelize our digital transformation across mid-term and long-term plans. Utilize platform roadmap to maximize our product roadmap
• Develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules and upgrade strategies
• Monitor system performance and technical debt, resolving technical issues, discerning root cause and implementing improvements to maintain service levels and user satisfaction
• Ensure compliance with industry standards and maintain a high level of system security and reliability
• Manage a team of 1-2 direct or indirect reports, providing guidance and support
• Experience providing leadership and audit of offshore developers and architects

Required Qualifications

• Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment, with a strong focus on payment gateway integration
• In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations
• Proficiency in developing high visibility mobile solutions (iOS and Android platforms)
• Self-starter with reliable follow-through, interested in problem solving with data-driven analysis
• Experience managing teams, with excellent leadership, communication and interpersonal skills
• Bachelor's degree in Computer Science, Information Technology or related field

Desired Skills

• Salesforce certifications, particularly Salesforce Architecture and Development
• Knowledge of CRM platforms and integration tools
• SAFe agile methodology
20 days ago