Manager, Warranty, Contracts and Analysis - Update

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region :

The Manager, Warranty, Contracts & Analysis position plans, organizes, and manages the implementation of the warranty program, data analysis, and contract provisions including the workload of the information collection, publications and requests, and maintenance division contracts.

The Bus Maintenance Division is responsible for providing safe, clean and dependable buses to meet peak system requirements of approximately 900 buses plus the maintenance of all support vehicles (Pool cars, Supervisors cars / vans, tow trucks, Facilities Dept.

trucks, Rail support vehicles, etc.) and equipment (powered sweepers, scrubbers, forklifts, small engines, etc.).

Your work in providing the essential service and infrastructure for the region makes the Twin Cities Metro area thrive. Come be a part of our award-winning team!

NOTE : The salary grade, job duties, and education / experience qualifications have been updated.

What you would do in this job

• Supervise a team of information technology professionals.
• Participate in department management team activities including budget development.
• Manage the Warranty and Maintenance Data work units.
• Manage and evaluate employee's performance and development within the work units.
• Coordinate work unit activities with other division work units.
• Oversee maintenance contracts terms and conditions.
• Continually improve the overall management and performance of the warranty and data collection work units.
• Work with vendors to resolve ongoing issues.
• Assist in the development of contract specifications and procurement process.
• Assist in the migration of an existing ERP system into a modern asset management system.
• Manage bus onboarding into fleet management systems.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of related work experience (in contract management, management information systems, warranty, or similar), AND completed education (in business administration, management, management of information systems, or closely related field) :

• High School Diploma / (GED) with ten (10) years of experience, including three (3) years of management or supervisory experience in business administration, maintenance or related field.
• Associate degree AND eight (8) years of experience, including three (3) years of management or supervisory experience in business administration, maintenance or related field.
• Bachelor's degree AND six (6) years of experience, including three (3) years of management or supervisory experience in business administration, maintenance or related field.

Metropolitan Council Employees Only : Successful completion of any one of the following four Metropolitan Council Leadership / Supervisory training programs will substitute for lead / supervisory experience.

You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead / supervisory experience.

Metro Transit Leadership Academy 1 year

Project Management Development Program (12-month session) 1 year

Project Management Development Program (6-month session) 6 months

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

• Leading Self-Personal Effectiveness Certificate
• Leading Self-Communication Certificate
• Leading Self-Business Skills Certificate
• Leading Others-Preparing for Supervisor Certificate

Licensure Requirement :

Valid driver's license and good driving record.

What additional skills and experience would be helpful in the job (desired qualifications) :

• Technology change management experience.
• Data reporting management experience.
• Three (3) years of contract management experience.
• Fleet management experience.

What knowledge, skills and abilities you should have within the first six months on the job :

• Must have professional business communication, analytical and time management skills.
• Knowledge of data collection and management.
• Knowledge of problem solving and resolution skills.
• Ability to manage multiple responsibilities and priorities simultaneously
• Knowledge of government contracts and contracting procedures.
• Knowledge of technical specifications and purchasing protocol.
• Knowledge of warranty contract clauses and programs.
• Experience in budget development and planning.
• Experience in written and verbal communication and presentations.
• Ability to establish and maintain good working relationships and work effectively in a team environment.
• Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.
• Other duties as assigned.

What you can expect from us :

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work / life balance.

More about why you should join us!

Additional information

Union / Grade : Transit Managers and Supervisors Assocation (TMSA) / Grade J

FLSA : Exempt

Safety Sensitive : No

What your work environment would be :

Work is frequently performed in an office setting. However, the position may require occasional outdoor work with exposure to weather conditions.

Work may require local travel to various facilities . Position may result in exposure to moving parts or equipment, fumes, airborne particles, and extreme hot / cold non-weather conditions.

What steps the recruitment process involves :

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Once you have successfully completed the steps above, then :

If you are new to the Metropolitan Council , you must pass a drug test, physical, and a background check, which verifies education and employment, covers driving record (if applicable to the job) and any criminal record.

If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council , you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files / databases, cash, vouchers or transit fare cards.

IMPORTANT : If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected] .