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Field Technical Support Representative

Gemaire
Charlotte, NC-GG704
Full-time

Hiring for the following location(s) : 3401 Woodpark Blvd, Suite E, Charlotte, North Carolina 28206

7510 Whitepine Rd, Richmond, Virginia 23237 About Us

Looking for a cool job? Join the HVAC industry leader!

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE : WSO), the largest network of HVAC distribution businesses in the U.

S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC / R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona.

Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy :

  • Exciting opportunities with a company that is growing
  • Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
  • Competitive pay
  • Paid time off
  • Tuition assistance
  • Medical, dental, and vision insurance
  • Life insurance coverage
  • 401(k) Plan
  • Employee Stock Purchase Plan
  • Short Term / Long Term Disability
  • Health Savings Account with employer contribution
  • Employee Referral Program
  • Employee Purchase Program

Don't Leave Your Future Up in the Air

Apply for a COOL Job Today! Here is what you will be doing as part of the team :

Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives.

This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire.

They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.

Job Requirements

Qualifications : The requirements listed below are representative of the knowledge, skill, and / or ability required. HVAC technical service skills typical of minimum 5 years direct industry experience Excellent verbal and written communication skills Computer literate, proficient with Microsoft office suite.

Prior instructor / training experience Some overnight travel required NATE service certifications preferred Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1 year period).

30+ days ago
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