Manager, DNA Client Tech Support

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10338214 Date posted 07 / 29 / 2024 End Date 08 / 07 / 2024 City Berkeley Heights State / Region New Jersey Country United States Location Type Onsite

Calling all innovators find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, DNA Client Tech Support

What does a great Manager, DNA Client Technical Support do at Fiserv?

As the Manager of DNA Client Technical Support, you will lead a dynamic team that provides exceptional support to our DNA financial institution clients.

Your role involves mentoring, managing workflows, ensuring quality service delivery, and overseeing the resolution of client support issues.

By fostering a client-oriented approach, you will drive the team towards excellence in client service.

What you will do :

• Manage a team of support associates for Fiserv’s financial products
• Lead client interactions with a focus on exceptional service delivery
• Serve as an escalation point for resolving client issues and supporting the team
• Communicate effectively with internal stakeholders to address complex issues
• Ensure timely resolution of client support needs through team management and scheduling
• Utilize technical troubleshooting skills to address operational problems
• On-call client rotation

What You Will Need To Have :

• Strong knowledge of the banking industry and Fiserv products
• 4+ years of team management experience
• Minimum of five years in financial services, with a focus on client services
• Ability to travel up to 15%

What Would Be Great To Have :

• Exceptional problem-solving, mentorship, and communication skills
• Proficiency in client service systems and case management tools
• Outstanding leadership abilities to motivate and drive team performance
• Excellent written and verbal communication skills for effective decision-making
• In-depth knowledge of the banking and lending industry

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us :

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion :

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

Warning about fake job posts :

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Benefits

Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program

Resources to elevate your well-being

401k, Employee Stock Purchase Plans and Incentives & Bonuses

When Fiserv performs well, so does your financial health

Employee Resource Groups

Celebrating inclusion in the workplace

Paid Time Away

Providing the time off to manage personal needs