Fitness Center Essentials Coach (Chinatown YMCA)

Salary : $ Hourly

The YMCA of Greater New York is here for all New Yorkers to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches.

Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact.

Through our talented staff and LEAP career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Chinatown YMCA is seeking a Fitness Center Essentials Coach who will oversee fitness areas and provide outstanding service to ensure a positive and safe user experience.

Guide beginner exercisers through the YMCA Fitness Center Essentials and provide outstanding service to ensure a positive member experience.

The goal of the Fitness Center Essentials program is to assist members in making a healthy lifestyle change and to build self-esteem.

Assisting members through this process by providing personalized attention, support and motivation, and education and instruction will lead to member engagement and retention.

Key Responsibilities :

• Understand and lead the client through the Fitness Center Essentials program.
• Provide outstanding service to all members and guests. Outstanding service is acting as a proactive agent - initiating a professional relationship with the members regarding their needs, concerns, and questions and acting as an agent to accommodate the member’s needs / concerns.
• Understand and be able to discuss and promote all YMCA programs.
• Contact members on a weekly basis to follow-up on the progression of their fitness program.
• Be able to answer members' questions, concerns, and complaints in a timely and courteous manner.
• Provide members with opportunities that will increase their involvement, sense of belonging, and ownership of the YMCA.
• Assist members in effectively utilizing fitness equipment.
• Maintain required certifications, tracked in Club Connect.
• Actively participate in training sessions and designated meetings.
• Have a thorough knowledge of branch emergency procedures and take appropriate action for emergency situations.
• Support community and promotional special events as needed.

Desired Skills & Experience :

• High School diploma or equivalent desirable.
• Minimum age 18 years old.
• Experience working in a health and fitness environment.
• Current Adult CPR and First Aid certifications.
• Orientation to Healthy Living at the Y.
• Foundations of Listen First.
• Principles of Member Health & Wellness.
• Foundations of Strength and Conditioning.
• Fitness Center Essentials Training.
• Attend current service training within 90 days of hire.
• Excellent customer service skills.

Benefits :

The YMCA of Greater New York offers a variety of benefits to its staff members including , medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (, full-time or part-time), tenure and / or the number of hours scheduled to work. Click for more information.

How to Apply :

If you would like to be a member of our dynamic team, please complete our and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.