POSITION DESCRIPTION
Position Title : f&b sUPERVISOR Manager Reports To : General Manager
Department : Food & Beverage Date : FEBRUARY 2024
Position Summary :
Responsible for the overall management and direction of front of the house Food and Beverage operatios.
Supervision Received :
Supervision is received from the General Manager.
Essential Functions :
- Ensures Operating Results are achieved in Lounge, restaurant and catering. These results include but are not limited to the following :
- Knowledgeable, consistent and engaging service
- Clean and well maintained facility
- Merchandising standards to include music, lighting, table ware, uniforms, etc.
- Ensures Staffing Results are achieved in both the restaurant and catering. These results include but are not limited to the following :
- Recruitment, selection and scheduling of a high quality staff
- Thorough orientation, training and development of all staff
- Ongoing performance evaluation and on-the-floor coaching of all staff
- Appropriate progressive discipline procedures take place for all staff
- Ensures Financial Results are achieved for both the restaurant and catering. These results include but are not limited to the following :
- Sales and Guest counts increase annually
- Annual gross operating profit is maximized
- Performs all necessary administrative functions for the business. These functions include but are not limited to the following :
- Maintain the accuracy of POS system
- Reports all potential safety hazards to the General Manager immediately
- Ensures sanitation and safety programs meet regulatory OSHA standards and best practices
- Complies with all policies and procedures set forth by the Columbia Goge Hotel and Spa Employee Handbook
- Maintains and builds positive relationships within the property, community and industry to include :
- Strengthens strategic alliances with food, wine and hospitality industry partners
- Represents the restaurant in a positive and friendly manner at all times, including participation in trade association meetings and special events
- Conducts self in a professional manner at all times
Secondary Functions :
Performs all other duties as assigned
Qualifications :
Position requires minimum of five years experience in high quality food and beverage operations, one year of management experience and a high school diploma.
Other requirements include :
- Ability to plan, organize and direct the activities of a group of employees.
- Ability to develop an effective working relationship with other managers and supervisors.
- Ability to multi-task and work well under pressure.
- Working knowledge of Windows, Word and Excel.
- Ability to solve problems and deal courteously and tactfully with employees and the general public.
- Ability to work varied shifts.
- Ability to stand for an entire shift.
- Ability to work with minimum supervision.
- Knowledge of POS system.
- Possession of strong verbal and written communication skills.
- Ability to organize and prioritize to meet deadlines.
- Ability to read and follow both verbal and written instruction.
- Ability to work as part of a team
- Ability to obtain necessary permits to work in the State.
Working Conditions :
This position requires the ability to perform those activities necessary to complete the essential functions of the job, either with or without reasonable accommodation.
Walking : 40%
Standing : 25%
Sitting : 15%
Bending : 10%
Lifting : 10% / up to 50 lbs.
100%