Job Title : IT Support Technician
Duration : 6 months contract to start
Location : Onsite(Eden Prairie, MN)
Position Summary
The Senior IT Site Technician is responsible for providing end user and Corporate IT support in the following areas : software / hardware peripherals, network, telephony, data communication technologies, servers and workstation configuration.
Assists with troubleshooting client / server environments. Implements company standard infrastructure and provide support for system upgrades and migrations.
Supports IT site leaders / managers in delivering technical services and solutions to assigned facility. Provides primary and / or secondary support for site specific business applications.
The Senior IT Site Technician has increased autonomy to work directly with vendors; researches and delivers best practices and solutions;
and serves in leadership roles with various projects.
Duties
60% End User Technical Support (Skilled)
- support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
- support for facility security systems including security cameras and badge access software / hardware.
- full frontline support along with full rights to System Center Configuration Manager (SCCM) and participates in building images.
- support for all facility audio / visual equipment.
- infrastructure security including operating system, security patches, and virus defense. Remediates missing system patches and updates.
- and logs Service Desk tickets, providing phone and hands-on support to company’s employees.
- Service Desk tickets requesting new access / equipment for customers in accordance with Service Desk policies.
- system hardware installations / relocations as required utilizing company’s approved installation methods. 35% Infrastructure Support
- folders, passwords, and user accounts through Active Directory
- equipment and desktop peripherals
- backend processes (Verify backups, making folders, active directory maintenance)
- participation in upgrade processes(i.e. server software) - patching process (PCs and Servers)
- support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications. 5% Project Management
- and presents new hardware / software solutions. Works under more autonomy, less direct supervision. Develops effective relationships with Site users and Corporate IT partners.
Starts to take on projects and some ownership
Required Experience
- Degree required or 6+ years of experience
- of 3-5 years experience with IT Helpdesk / Service Desk.
- years of experience with Server (backups, applications).
- networking and telephony. experience
- advanced troubleshooting skills (Desktop, Server).
- experience and partnership.
- manufacturing experience and knowledge preferred.
- project management experience preferred.
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