Public Records Specialist

Description

The Public Records Specialist is primarily responsible for processing public records products related to employment screening.

This position is accountable for working within the federal, state, client and Paycom reporting guidelines to provide accurate background screening results.

RESPONSIBILITIES

• Conducts criminal analysis of applicants using electronic public access of both courts and government agencies
• Reviews and analyzes criminal court data and key identifiers in addition to inputting into the background screening report according to FCRA reporting guidelines
• Acts proactively to identify new jurisdictional databases for verification
• Identifies and escalates data requiring further investigation and research
• Acts in an investigative manner to consistently locate the applicable source of information
• Researches and verifies facts provided by candidates to ensure the screening process is completed in a timely manner
• Maintains an in-depth working knowledge of all current reporting guidelines
• Completes escalated / rejected requests requiring further investigation
• Ensures accurate and prompt turnaround on all reports
• Works under direct supervision
• Responds to routine questions and problems within standards and guides
• Refers more complex issues to higher levels
• Follows established procedures to accomplish requirements of job
• Adheres to all policies of Paycom, including those outlined in the Paycom Employee Handbook
• Maintains regular attendance as required
• Performs other duties as assigned

Qualifications

Education / Certification :

High School diploma or equivalent

Experience :

0-1 year of data entry experience

Skills / Abilities :

• Ability to prioritize, multitask and meet deadlines
• Ability to research and verify information using a computer, the internet and a telephone
• Ability to communicate effectively both verbally and in writing
• Ability to interpret information received both verbally and in writing and input into the software
• Skill in keeping well-organized
• Skill in reviewing detailed information
• Skill in working cooperatively and effectively on a team

PREFERRED QUALIFICATIONS

Education / Certification :

• Bachelor’s degree in Criminal Justice or related field
• Fair Credit Reporting Act (FCRA) certification

Experience :

Stable work history

COMPETENCIES

• Client Focus : Builds strong client relationships and delivers client-centric solutions
• Communicates Effectively : Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences
• Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives
• Self-Development : Actively seeks new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability : Adapts approach and demeanor in real time to match the shifting demands of different situations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to remain in a stationary position and move about inside the office;
• move to and from the office and navigate all areas of the building(s); operate and use computer, phone and other office productivity tools and resources;

reach with hands and arms; communicate and exchange information; and observe and identify including close vision and the ability to adjust focus.

The employee may occasionally move up to 25 pounds.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Such as in a typical office, there are no hazardous or significantly unpleasant conditions. The noise level and temperature in the work environment are that of a typical office, moderate and average, respectively.