As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service.
From greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
At Hodges Subaru, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Every employee at Hodges Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Medical, Dental, and Vision
- 401K plan
- Paid holiday time off and vacation
- Paid training
- Discount for employee vehicle purchase
- Family owned and operated
- 1st Subaru store in the State of Michigan
- Long term job security
Responsibilities
- Responsible for writing service repair orders and minor estimates
- Provide outstanding customer service
- Maintain a professional positive attitude at all times
- Ensure current knowledge on latest vehicle data and service issues as well as warranty procedures as required by the manufacturer and Dealership, including all training as assigned by management, web based, IDL, and off site as necessary
- Handle all customers in friendly professional manner
- Use proper techniques to find out customers’ concerns, diagnose problem and make recommendations for maintenance and service needs
- Have understanding of and comply with Motor Vehicle Service and Repair Act requirements
- Greet customers promptly and courteously
- Answer phones as quickly as possible. If necessary obtain customers name and phone number to call back after their request has been researched. Call them back ASAP
- Write repair orders, checking for additional service needs using vehicle history, visual inspection of vehicle
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, completely updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
J-18808-Ljbffr
Automotive Service Advisor
As a Service Advisor, you will own our customer’s experience in the service lane. From greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but w...
Automotive Express Service Advisor
Jeffrey Automotive is searching for an experienced Express Service Advisor to provide excellent customer service while handling various duties such as scheduling appointments, greeting customers, and taking accurate service orders. At least 1 year of Automotive Express Service Advisor experience pre...
Automotive Service Advisor - Troy, Michigan, United States
The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Employee Discounts on Sales and Service. Maintain Customer Satisfaction Index (CSI) rating as set by service manager. Maureen LaFontaine, the award-winning and n...
Automotive Service Advisor
Tamaroff Motors is seeking an experienced and customer-oriented Service Advisor to join our team! You will serve as the primary point of contact for our customers and assist them with their service needs! You will be responsible for ensuring customer satisfaction and maintaining profitable service d...
Automotive Service Advisor, Express Advisor
Automotive Service Advisor, Express Advisor$55,000 to $90,000 Income! Premium Benefits!Job Intro. Barber Ford in Holland, MI, is a Single Point Family-Owned Dealership and a Great place to have a Rewarding Career! Our High-Volume Service Department needs to hire full-time EXPERIENCED SERVICE ADVISOR...
Automotive Service Advisor/Writer
Suburban CDJR of Farmington Hills is NOW HIRING! If you are an Automotive Service Advisor/Writer with a proven track record of HIGH PERFORMANCE and PROVIDING OUTSTANDING CUSTOMER SERVICE. If you are passionate about providing excellent customer service and have the drive and determination to succeed...
Automotive Service Advisor
Serra Ford Farmington Hills is looking for an experienced Service Advisor to join our fast paced and growing service department. Service Advisor, Dealership, Automotive Knowledge: 1 year. The right candidate will have previous dealership service experience, excellent communication, customer service,...
Service Advisor
The Service Advisor sells and schedules needed service work in the service department. Refers to service history, inspects vehicle, and recommends additional needed service. Sells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehi...
Automotive Service Advisor
Are you ready for a change but worry that you will leave where you're at and start working at a place that doesn't care about the employees? Come experience the Gordon Chevrolet Difference! We are a Dealership that cares about their employees just as much as their customers! Our customers and ...
Automotive Service Advisor
Tamaroff Motors is seeking an experienced and customer-oriented Service Advisor to join our team! You will serve as the primary point of contact for our customers and assist them with their service needs! You will be responsible for ensuring customer satisfaction and maintaining profitable service d...