Program Employee Relations Coordinator

Benefits :

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

401(k)

Flexible schedule

Paid time off

Overview :

The Program Employee Relations Coordinator is a key role within Heavens Home Health Care Corporation, responsible for overseeing program delivery and evaluating services, while ensuring the well-being and engagement of employees.

This role combines service coordination, employee relations, and management oversight, ensuring both individuals served by the program and the staff members delivering those services are supported effectively.

Key Responsibilities

Program Coordination, Evaluation, and Oversight

• Coordinate and evaluate individual service delivery, ensuring the effectiveness of services provided as outlined in the person's coordinated service and support plan.
• Provide oversight, supervision, and support to direct support staff, including evaluating the program's quality and effectiveness in achieving service outcomes.
• Ensure compliance with section 245D.07 in facilitating service outcomes and taking necessary actions to accomplish client goals.
• Train and guide staff in implementing service plans, with direct observation of service delivery to assess staff competency.
• Use data systems to measure service effectiveness and provide ongoing program improvement recommendations.
• Ensure that the designated coordinator meets educational, training, and experience requirements relevant to the primary disabilities of persons served by the program.
• Verify and document competence as required by section 245D.09, subdivision 3.

Employee Relations

• Manage the recruitment and onboarding process, including filtering applications, conducting interviews, and hiring employees.
• Oversee employee performance and activities, ensuring a positive and productive work environment.
• Develop and conduct training programs for staff, including orientation for new hires and ongoing professional development.
• Address employee complaints, concerns, and disputes, and investigate workplace situations.
• Improve HR policies to enhance team relationships and foster a supportive work environment.
• Ensure compliance with labor laws and internal HR policies, as well as maintaining knowledge of Home Care-specific labor legislation.
• Collaborate with other leaders in the organization to continuously improve employee engagement and retention efforts.

Qualifications

• Program Coordination :
• A bachelor's degree in a field related to human services and one year of full-time experience providing direct care to persons with disabilities or elderly individuals; OR
• An associate degree in a field related to human services and two years of full-time experience providing direct care; OR
• A diploma in a related field from an accredited postsecondary institution with three years of full-time experience; OR
• A minimum of 50 hours of education related to human services and disabilities, with four years of full-time experience providing direct care under appropriate supervision.
• Employee Relations :
• Proven experience as an HR Specialist or HR Generalist.
• Hands-on experience with Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS).
• Strong understanding of labor laws, particularly within the Home Care industry.
• Excellent written and verbal communication skills.
• Strong problem-solving and team management skills.

This role is integral to ensuring the success of both our clients and employees, promoting a supportive environment that fosters quality service delivery and a thriving workplace culture.

Flexible work from home options available.

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