Manager, HR Business Partner

Job Description

Job Description

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.

Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

At Freshworks, we are excited to drive our strategic expansion in the AMER region and grow our global team. Our Denver and Bellevue offices are at the heart of this growth, and we are looking for an experienced HR professional to join us as a Manager, HR Business Partner.

Job Description :

As a Manager, HR Business Partner at Freshworks, you will play a pivotal role in driving the success of our AMER teams. You will be a trusted advisor to our frontline managers and employees in the region, supporting talent management activities and addressing employee needs.

You will coach our managers in building high-performance teams and foster a strong partnership with a business-oriented mindset.

You will also support and drive strategic talent initiatives across our Field AMER teams.

Key Responsibilities :

• Act as a trusted advisor to managers and employees, providing guidance on talent management activities and addressing employee needs.
• Coach managers to build and sustain high-performance teams.
• Foster a strong sense of partnership with managers, maintaining a business-oriented mindset.
• Collaborate closely with our Centers of Excellence (CoEs) in total rewards, employee relations, talent acquisition and talent development to provide meaningful HR solutions to our manager and employee community
• Work closely with our managers and HR Ops team to ensure employee transactional needs, including but not limited to compensation reviews, organizational changes, offboarding processes, and internal transfers are completed in a timely manner
• Ensure consistency, transparency, fairness, and accountability across all HR practices.
• Prioritize talent activities and coaching to establish a high-performing and effective organization.
• Work in close partnership with the Director, HRBP to execute strategic initiatives that drive organizational health, effectiveness, and design across our GTM and Field teams.
• Utilize data-driven insights to inform HR strategies and decisions.

Please note this is a hybrid role with onsite expectations of 3x / week (Tue-Thur) from our Denver, CO office location.

Qualifications

• 6-8 years of experience in a HRBP or HR Generalist capacity
• Strong understanding of HR best practices and talent management processes.
• Ability to toggle across different functions (Sales, Professional Services, etc.) in providing day-to-day and longer-term insights and viewpoints.
• Proven experience in coaching managers and fostering high-performance teams.
• Ability to build strong partnerships with managers and employees.
• Excellent communication and interpersonal skills.
• Data-driven approach to HR decision-making.
• Empathetic and approachable, with a commitment to fairness and accountability.

Why Join Freshworks :

• Be part of an exciting phase of growth and expansion in the Americas.
• Work in a dynamic, collaborative, and inclusive environment.
• Opportunity to make a significant impact on our organizational success.
• Competitive compensation and benefits package.

If you are passionate about driving organizational success through effective HR practices and are ready to join a fast-growing company, we would love to hear from you.

Additional Information

This role is based in the Denver Metro Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand.

Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

This role is also eligible for a target bonus.

Compensation Package

$105,000-150,000 USD Base Salary + Variable Compensation

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.