Senior Account Manager (Customer Success)

Job Description

Job Description

SENIOR ACCOUNT MANAGER (Customer Success)USA (Remote)

1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential.

Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success.

We're currently seeking an experienced Senior Account Manager to join our team.

Position Description :

As a Senior Account Manager at 1406 Consulting, you will play a pivotal role in ensuring our clients maximize their investment in HubSpot and achieve their business objectives.

You will be the primary point of contact for assigned clients, responsible for nurturing strong client relationships, providing ongoing support, and identifying opportunities for upselling our services.

NOTE : This is NOT a Direct Sales role.

Key Responsibilities :

Client Relationship Management :

• Serve as the main point of contact for assigned clients, building strong and lasting relationships.
• Understand clients' unique goals and challenges and align HubSpot solutions to meet their needs.
• Proactively engage with clients to ensure satisfaction, gather feedback, and address any issues promptly.
• Responsibility for managing relationships with multiple clients, including a combination of HubSpot implementation projects and ongoing retainer / managed services clients.

HubSpot Expertise :

• This role is designed for professionals with prior marketing agency or consulting experience as an Account Manager, Customer Success Manager, or Project Manager.
• Like all members of our team, you'll develop HubSpot Expertise through our training and mentoring process.
• Provide high level guidance to clients on best practices for use of HubSpot tools, automation, and features - typically in collaboration with members of our implementation consulting team.

Ongoing Support and Projects Execution :

• Monitor client accounts and performance, identifying areas for improvement.
• Tracking and coordination of internal team deliverables and project activities to ensure completion on time and within budget.
• Conduct regular check-ins and provide training and resources to help clients achieve their goals.
• Respond to client inquiries and requests promptly and effectively.

Upselling and Expansion :

• Actively identify opportunities for upselling additional services or HubSpot features to existing clients.
• Collaborate with the sales and leadership teams to develop tailored upsell strategies.
• Present opportunities to leadership for review and execution.

Experience and Education Requirements :

• Bachelor's degree in a relevant field (Business, Marketing, etc.).
• Demonstrable experience as an Account Manager or similar client-facing role.
• HubSpot certifications (e.g., HubSpot Certified, Inbound Certified) are preferred.
• Strong experience using project management software such as Teamwork.com, Asana, ClickUp, etc. (Our company is a Teamwork.com partner)
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proven ability to drive customer success and satisfaction.
• Self-motivated, proactive, and detail-oriented.

Benefits :

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k Plan with a company contribution matching plan
• Professional development opportunities.
• Collaborative and innovative work environment.
• Opportunity to make a significant impact on client success and company growth.

If you have a passion for client account management and are excited about the opportunity to shape the growth of our clients and our company, we encourage you to apply for this position.

The target salary range for this position is $75,000 to $95,000 annually (based on experience and qualifications) plus benefits.

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