IT Technical Systems Analyst

IT Technical Systems Analyst SUMMARY Responsible for the technical integrations of applications both within the Client’s network and outside the network in vendor hosted environments.

This position is responsible for the design, implementation and maintaining of vendor-based systems and their integration into bank systems, responsible for establishing and maintaining appropriate file transmissions and connectivity between vendor hosted systems and ensuring that applications used by the business are functional by engaging with internal and external teams.

Works with appropriate teams to ensure that systems are stable and functional across various networks within and external to the bank.

Works independently with little supervision and a great latitude in decision-making responsibility. This position will be a member of the Agile team and will participate in Agile ceremonies.

ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for support and delivery of the core applications used by the department.

Work directly with internal clients and product owners to troubleshoot issues. Analyze current business processes and make recommendations for improvement based on industry trends and professional knowledge.

Ability to work with internal technology and infrastructure teams to resolve issues across areas of responsibility. Ability to support Windows based applications and manage server configuration for vendor-based systems hosted internally.

Provide technical support for end-user departments; act as vendor interface for applications as assigned. Support change control processes and procedures for applications as assigned.

Coordinate and support for modifying applications configuration and work flows to improve production or expanding application systems features to serve new purposes.

Accurately maintain any department documentation, project or issue logs, and write / deliver correspondence in a clear, concise, professional manner.

Work with external vendors and technical support teams in the installation, maintenance and support of software applications as assigned.

Able to self-manage and / or include appropriate people in decision-making process. Act as part of an Agile team to deliver products and services.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Additionally, the qualifications listed below are representative of the knowledge, skills, and / or abilities required in this position : Bachelor (4-year college) degree and 4+ years of experience or equivalent combination of education and experience COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite Microsoft Visio or Similar technology Atlassian Jira or Similar technology Windows Server Operating System Experience working with DevOps Pipeline implementation Powered by JazzHR