Technology Support Specialist, Post Campus
Job Duties : Thisposition is responsible for providing on-going maintenance and support for thePC / LAN environments with timely, courteous service to all campusdepartments.
The technician is also responsible for installation andon-going support for all PC related applications and hardware. Travel toother LIU locations is necessary.
Principal Responsibilities :
- Requires technological expertise,sound judgment, and excellent interpersonal and communication skills.
- Providing courteous, professionalcustomer service support to users in need of technical assistance (both phoneand field level support).
- Supporting desktop and notebookcomputers (both PC and Mac) operating within a LAN environment by diagnosing,troubleshooting and repairing hardware and software problems.
- Responding to inquiries regardingsystem status, network connectivity, hardware and software problems, passwordresets and other technical related issues.
- Installing, maintaining, andupgrading computer hardware and software; physicallabor required. Some heavy lifting may be required.
- Diagnosing, troubleshooting andrepairing hardware and software problems.
- Maintaining knowledge ofchanging technologies.
- Training end users on basicsoftware and operating system tasks.
- Travel to other LIU campuses tosupport the IT needs of users across the institution.
Qualifications :
Bachelor's Degree in Information Technology or Computer Sciencepreferred. Experience in CompTIA A+, Microsoft Certified Desktop SupportTechnician (MSDT), and ability to complete projects both independently and as ateam player.
Clean and valid NYS driver's license.
- Microsoft and Apple Certificationspreferred.
- Knowledge in building PCs usingimaging and installation scripts, creating images and installationscripts, remote administration tools and techniques.
- Helpdesk Software Training &Patch Management experience required.
- SCCM and other desktop managementsoftware experience required.
- Ability to work in a high-pressureenvironment and exercise good time management, prioritization / organizationalskills, and ability to escalate issues when necessary.
- Must have excellent communicationskills both written and oral. Helpdesk experience preferred.
- Knowledge with programming,loading and troubleshooting Crestron.
- Crestron certificationshighly desirable.
Special Information : Applicantsmust have ability to travel if necessary to other LIU locations and somephysical labor required.
Contact : Please sendcover letter, resume and three references.
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