Sales Coordinator

Mon-Fri 8-5

$18.00-$24.00 / hr

Must have MS Word, Excel, Outlook

Sales and Customer Service

Webtime

Material handling company in Knoxville is seeking a Sales Coordinator with strong customer service skills! Must have experience in the conveyor belting industry.

Pay : $18.00-$24.00 / hr depending on experience

Benefits : Medical, Dental, Vision

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Sales Coordinator : Qualifications :

Qualifications :

Must have prior experience in the Conveyor Belting Industry!

• Eager to learn and has the desire to deliver excellent customer service
• Working knowledge of computers (MS Word, Excel, Outlook, Internet)
• 2+ years of experience in inside sales and / or customer service in the conveyor belting industry
• Ability to multi-task and work under pressure
• Detail-oriented and organized
• Strong communication skills

Responsibilities

• This position will be responsible for assisting customers with inquiries of conveyor belt products and field services, price estimates, sales orders and performing customer service functions
• Inside Sales Representative must have strong communication and problem-solving skills, positive mindset, and a collaborative approach
• Enter sales orders into the system using information from the customer's purchase order
• Coordinate with outside sales and Operations in preparing pricing quotes and sales orders for customers as required
• Work with other internal departments; production, purchasing, quality, order entry, credit, and outside sales to meet the customer's requirements
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
• Help with billing and ASN's
• Monitors inventory levels and communicates to office staff
• Effectively communicates and responds to diverse customer environments and needs
• Handles customer complaints and problems promptly and to the customer and company's satisfaction
• Perform various customer specific procedures that may include obtaining and reviewing additional instructions for invoicing, ordering, online accounts, and several other functions in order to comply with requirements
• Conducts all business transactions and customer relationships in a highly ethical manner
• Works closely with accounting to ensure timely collections
• Coordinate with purchasing and vendors as needed for pricing and lead times on buy out items
• Perform all customer service branch activities as needed and perform other related duties as assigned
• Take orders via telephone, fax, e-mail and walk-in customers; maintain excellent customer relations
• Communicate with customers and other branch employees to ensure order accuracy and smooth operations.
• Invoicing - ensure all proper paperwork is completed, inventory adjustments are complete, costing and pricing is accurate
• Produce work orders and slitting permits for jobs, coordinate slitting jobs with Slitter, Shipper / Receiver or Shop Foreman / Service Manager
• Assist Outside Sales with quotations and sourcing products

Compensation / Pay Rate (Up to) : $18.00 - $24.00 Per Hour