Service Technician - AV

What Immedia Does

Immedia Integrated Technologies is a 20-year-old workplace technology company providing audiovisual and communications technology for commercial applications.

We design, build, and support conferencing, learning, entertainment, and marketing technologies for enterprise clients.

In 2020 Immedia’s CEO / Founder designed a one-of-a-kind 14ksf showroom. The Southwest Experience Center and Immedia’s corporate offices.

The Southwest Experience Center changed the game of finding new clients to serve.

Summary / objective

Commercial Audiovisual Service Technicians are responsible for care and maintenance, break / fix troubleshooting and equipment repair / replace for commercial audiovisual systems.

Systems include videoconferencing technologies, videowall & display presentation, large integration systems, and event space audiovisual systems.

Essential functions

• Perform ImmediaCare preventative maintenance scheduled appointments per contract specified cadence.
• Reviews service cases prior to scheduled appointments ensuring preparedness, high quality work and case completion is successful.
• Maintain effective notes on all diagnostic work and issue resolutions.
• Enter status / summary reports on all assigned cases daily.
• Manage case specific equipment returns and / or repairs as needed.
• For defective / broken product, call manufacturer for RMA and return item with RMA form to warehouse.
• Maintain stock parts and tools in service vehicle.
• Schedule maintenance / service and maintain cleanliness of Immedia provided service vehicle.
• Adheres to Installation Standards, report infractions to CET Coordinator.

Competencies

• Solution oriented and professional demeanor. Strong customer service ability.
• Builds and maintains effective working relationships with internal and external stakeholders.

Supervisory responsibilities : none

Work environment : Works in the field going to various client / customer sites

Physical demands : Bending, lifting up to 25 lbs, standing and siting for extended periods of time

Travel required : Around the Phoenix area 90% of the time, out of state 10% of the time

Minimum Requirements

• Minimum of 1 year experience in audiovisual installation or support.
• Experience interfacing with customers.
• Strong technical aptitude.
• Work experience in signal flow and wiring techniques, including cable terminations.
• Must have a current DPS fingerprint card.
• Must have a valid drivers license.

Preferred education and experience

AVIXA CTS Certification

Crestron Certification Tracks

Biamp Certification

Q-SYS Certification

Affirmative Action / EEO statement

Immedia is an Equal Opportunity Employer. We hire first on core values, then on experience, knowledge, and education. Factors outside of these four areas are not considered in the application and hiring process.

This includes race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other personal factors that have nothing to do with ability and job performance.

Immedia will not tolerate discrimination or harassment and values providing a safe, confident workplace for all members of the team.

Other duties

This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.