Lending Services - Life of Loan Manager

Location : On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things.

We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best.

Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary :

The Life of Loan Manager is responsible for managing functions and technical processes for the following teams within Lending Services : Prep Scan Index;

document filing and retrieval; Post Booking Quality Control and Exceptions Processing; Collateral Lien Release and Lien Perfection.

This person is responsible for planning, directing, overseeing, and leading all Life of Loan teams, including their respective leaders.

The Life of Loan Manager works to provide support to all lines of business involved in originating loan products. The Life of Loan Manager accomplishes department objectives by leading staff, planning, and evaluating department activities.

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Essential Duties and Responsibilities :

• 30% Leadership :
• Actively supports bank policy and Lending Services management decisions; promotes good will among fellow employees, lenders, and customers;
• presents a professional image; maintains good communication by relaying updated information and issues involving the department / company;

manages relationships with areas that interface with the department; models exemplary customer service behaviors; identifies and evaluates trends and options, chooses course of action, defines objectives, evaluates outcomes.

Lives our company values, embraces change, and ensures an inclusive, positive work climate.

• 30% Quality of Work :
• Responds both written and verbally to needs and requests from our stakeholders (customers, lenders and department staff) in a timely and professional manner.

Utilizes outside resources to obtain information and cooperation necessary to accomplish objectives; adds value and completes assignments and projects within the established timeframes.

Accountable for performance of team and self. Works with managers, coworkers, and customers to continuously improve processes;

manages workflow and production for functional area and shares information that could impede or strengthen the department's performance.

Develops and implements new processes and standards for performance.

• 20% Employee Development :
• Maintains staff by recruiting, selecting, onboarding, and training employees. Maintains a safe, secure, and legal working environment.
• Actively develops knowledge, skills and abilities of employees within his / her supervision to improve their performance and morale;
• trains and educates fellow employees, lenders and customers on processes under his / her supervision. Communicates job expectations;
• monitors and appraises results. Fosters an atmosphere that promotes customer orientation, enthusiasm, integrity, teamwork, and respect;

participates in the development and implementation of processes that help to attract and retain highly motivated, able personnel

• 20% Personal Development :
• Provides support whenever and wherever needed within the department; improves personal performance through job related activities that develop knowledge and skills for the benefit of the department and the company;

seeks additional responsibilities and challenges.

Areas of responsibility include :

Develop, implement, and maintain best practices in all Life of Loan related operations workflow, procedures, and processes that comply with internal compliance requirements and state and federal laws and regulations;

maintain above average performance in areas of accuracy and compliance

• Successfully interact with team members and business partners to improve accuracies and efficiencies; chair periodic meetings to discuss improvements and solutions to resolve issues
• Interact with auditors, reviewers, and compliance examiners; follow up and correct items addressed and ensure necessary changes and / or recommendations have been documented and implemented as directed
• Coordinate and represent Life of Loan team on various project teams; communicate changes and progress as appropriate; develop effective change management implementation plans;

monitor transitions and results

• Work within approved department budget; conserve organizational resources
• Recruit, hire, onboard, develop, and evaluate team managers; build and sustain a diverse work environment that supports psychological safety and candid communication;

provide regular performance feedback in order to develop staff skills and encourage growth

• Review and approve employee timecards; ensure appropriate team staffing
• Host regular team meetings as well as one on one conversations with Life of Loan Team managers
• Maintain general knowledge of consumer, commercial, and syndicated lending procedures and products; ensure teams' continued compliance with policy and procedures
• Guide and supervise Life of Loan Team and direct workflow for Life of Loan teams to ensure productivity meets the needs of internal and external customers and stated service level agreements;

manage daily operations of the department in an effective and efficient manner

• Identify and solve problems in a timely manner; develop alternative solutions
• Ensure all Life of Loan team members complete compliance training as assigned
• Approve newly written or modified Life of Loan procedures
• Approve all Life of Loan related system implementation and upgrades as appropriate
• Report and track system issues and outages as appropriate
• Support other leaders in Lending Services as needed
• Represent the Life of Loan Team in various meetings and cross-functional discussions
• Subject matter expert and / or business owner for the LDTS and ARX systems and related processes
• Responsible for all other duties as assigned

Education and / or Work Experience Requirements :

At least 10 years of experience in lending operations or related field and 5 or more years of leadership experience required.

College degree preferred but not required. This position requires the flexibility to work before and after normal business hours as necessary to meet deadlines and needs of the organization and its customers.

• Knowledge :
• Loan documentation procedures, general bank operations, banking regulations, and organizational leadership
• Skills :
• Excellent written and verbal communications skills; high attention to detail; leadership skills; teamwork / teambuilding skills;
• critical thinking / problem solving skills; decision making skills with limited information available; strong organizational and prioritization skills;

professionalism; networking / relationship building; collaboration; general office skills including : typing, filing (alphabetically and numerically), 10-key adding machine, and applicable technology (ARX, ALS, FDR, Hogan, etc.

strong computer skills (Word, Excel, Outlook); conflict resolution

• Abilities :
• Strong analytical skills and the ability to research and collect data; ability to use intuition and experience to interpret and complement data
• Ability to write business requirements to design / develop reports; ability to interpret reports
• Ability to write business requirements for system design and upgrade
• Ability to maintain confidential information
• Strong computer skills
• Group presentation skills
• Ability to write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively
• Visionary leadership; display passion and optimism; inspire respect and trust; mobilize others to fulfill the department and / or organization's vision
• Ability to demonstrate confidence in self and others; inspire and motivate others to perform at a high level; effectively influence actions and opinions of others
• Ability to work under pressure and remain calm & pleasant, accountable for all personal and team actions
• Ability to be innovative; display original and creative thinking and a means to overcoming challenges; develop ideas and present them in a manner that gets attention
• Ability to take a systematic approach to work & plan to train / educate others
• Ability to coach and develop employees and leaders; give appropriate recognition
• Ability to delegate responsibilities
• Ability to construct and follow action plans to completion, demonstration of accuracy and thoroughness
• Ability to set priorities; demonstrate strategic thinking
• Understand business implications of decisions; set and achieve challenging goals; align work with strategic goals
• Ability to solicit information through personal interviewing and personal conversation
• Ability to manage more than one department or unrelated functions; ability to balance team and individual responsibilities
• Ability to manage an offsite function
• Ability to distinguish between guidelines & policies and make decisions; accordingly, ability to support decisions made with appropriate data and information;

include appropriate people in decision making process

Physical Requirements :

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs.

About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.

With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More FirstHorizon.com / First-Horizon-National-Corporation / Careers / Our-Benefits

Corporate Diversity Commitment :

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve.

We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)